Membership Manager | Rockhampton
Core
Lead a team of Member Support Consultants to drive membership growth, manage front desk operations, and ensure exceptional service standards for a fitness club.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Fitness club membership and member retention
Domain
Fitness & Wellness
Required skills
Sales target achievement, team coaching and mentoring, customer journey management, sales techniques (up-selling/cross-selling), roster management, business computer systems
Preferred skills
Customer retention strategy expertise, First Aid and CPR certification
Responsibilities
Manage daily workflow of the MSC team to meet monthly sales targets; Achieve individual sales targets; Create structures for team performance criteria; Assist in delivering sales training; Support development of membership growth initiatives; Support roster development; Ensure timely response to member enquiries.