Specialist, Application Support
Core
Monitor enterprise software solutions, troubleshoot application issues, and ensure system stability through SRE tasks and root cause analysis.
Role type
Application Support Specialist (SRE)
Builds
Enterprise software solutions for consumer intelligence and retail analytics
Domain
Consumer Intelligence / Retail Analytics / Cloud Infrastructure
Required skills
Application Support, Site Reliability Engineering (SRE), Root Cause Analysis, Debugging, Test Plan Execution, Knowledge Base Management, SQL, Cloud Services, Containerization, Networking, Monitoring Tools, Job Scheduler Tools
Preferred skills
Native Monitoring skills, Datadog Dashboards, Log Analysis, Agile methodology, ITIL service lifecycle
Technologies
Microsoft Azure, Datadog, Logic Monitor, Pager Duty, Microsoft Office Tools, Analytic Reporting Suite, Metric Dashboards
Responsibilities
Analyze and resolve front-end UI, visualization, and backend issues; Conduct debugging and troubleshooting for root cause analysis; Develop and execute test plans; Create and maintain a Knowledge Base; Perform smoke tests and post-deployment validation; Monitor service-level dashboards and review system capacity; Provide technical support to internal teams and external clients; Perform SRE tasks including daily health checks; Generate daily reports on pending and closure tickets; Participate in release calls and Root Cause Analysis investigations.
Seniority
Mid-level, hands-on IC
