Monitoring Specialist
Core
Perform monitoring, incident management, redundancy, and incident reporting for multiple business systems and service dependencies.
Role type
Monitoring Specialist (Incident Management)
Builds
Operational stability and incident resolution for gaming platform services
Domain
Gaming / IT Operations
Required skills
Monitoring, Incident Management, Incident Reporting, Redundancy Protocols, Root Cause Analysis, Incident Communication, Service Dependency Management, Shift Work Adaptability, Technical Documentation, Stakeholder Liaison
Preferred skills
Grafana, Brazilian Portuguese
Responsibilities
Monitor multiple business systems and detect incidents across service dependencies, Execute redundancy protocols based on service type, Coordinate incident communication with multiple parties, Carry out investigations to determine incident root causes, Liase with third parties during incident management, Work on shifts including potential night coverage
Seniority
Junior to Mid-level, hands-on IC
