Membership Manager | Carseldine
Core
Lead a team of Member Support Consultants to drive membership growth, manage front desk operations, and ensure exceptional service standards for a fitness club.
Role type
Senior IC Membership Manager (Team Lead)
Builds
Fitness club membership and member retention programs
Domain
Fitness & Wellness
Required skills
Team leadership and mentoring, sales target achievement, customer journey management, sales techniques (up-selling/cross-selling), roster management, business computer systems
Preferred skills
Customer retention strategy expertise, ability to motivate teams
Responsibilities
Manage daily workflow of the MSC team to meet monthly sales targets, achieve individual sales targets, create structures for team performance criteria, assist with sales training delivery, ensure enquiries are responded to within 24 hours, support development of membership growth initiatives, support roster development
Seniority
Senior, hands-on IC