Workers Compensation Team Leader
Core
Lead a team of case managers to drive consistent, high-quality, and compliant claims outcomes for a complex self-insurance portfolio in the VIC Workers Compensation sector.
Role type
Senior IC team leader (workers compensation)
Builds
Claims decisions and remediation plans for injured workers and employers
Domain
Insurance / Workers Compensation
Required skills
VIC Workers Compensation legislation expertise, self-insurance operations experience, team leadership, complex claims management, regulatory compliance, risk mitigation, audit readiness, training and coaching
Preferred skills
None stated
Technologies
Microsoft ecosystem, Google ecosystem, claims systems, reporting platforms
Responsibilities
Lead and coach case managers to ensure accurate and timely claims decisions; Provide expert technical guidance on complex claims; Monitor and drive delivery of remediation plans; Oversee resolution of escalated queries and disputes; Maintain comprehensive documentation for audit readiness; Identify risks and lead mitigation strategies; Support audits and quality assurance reviews; Develop and deliver training on legislation and best practices
Seniority
Senior, hands-on IC