Senior Solution Consultant
Core
Build, support, and operate AI-powered customer experience solutions for enterprise clients, creating business roadmaps and technical demonstrations.
Role type
Senior Solution Consultant (AI & Customer Experience)
Builds
AI-driven customer experience platforms (Genesys Cloud/AI), including LLM-powered virtual agents, agent copilots, and orchestration workflows.
Domain
Customer Experience (CX) / Contact Center / AI & NLP
Required skills
AI fluency (NLU/NLP, LLMs, RAG, prompt design, orchestration), solution design, technical discovery, stakeholder management, integration knowledge (RESTful APIs), prototyping (Python/JavaScript), sales acumen
Preferred skills
CRM implementation experience, coding experience, Genesys Cloud/AI knowledge, bilingualism (English/French)
Technologies
Genesys Cloud, Genesys AI, LLMs, RESTful APIs, Python, JavaScript
Responsibilities
Run workshops to uncover business gaps and define projected benefits; create customized demos and solution designs for AI use cases; build and deliver technical demonstrations and presentations; support sandbox engagements and value assessments; share field feedback and insights with Product Management.
Seniority
Senior, hands-on IC
