CX Advisory Consultant
Core
Partner with strategic customers across APAC to design, build, and scale AI-powered customer experiences, connecting business strategy with digital and automation transformation.
Role type
Senior IC CX Advisory Consultant (Strategy & Delivery)
Builds
CX transformation roadmaps, delivery plans, journey flows, and operational configurations for Genesys solutions.
Domain
Customer Experience (CX) / Digital Transformation / AI & Automation
Required skills
CX strategy, journey design, change leadership, stakeholder engagement, analytics, project management, AI use case identification, business case development
Preferred skills
Genesys Cloud platform experience, conversational design, NLP/NLU basics, cloud integration patterns, prompt engineering
Technologies
Genesys Cloud, AI/automation tools, digital collaboration platforms
Responsibilities
Diagnose high-value CX opportunities, co-create transformation roadmaps, execute delivery plans and pilots, design journey flows and operational configurations, operationalize AI use cases, lead change management and training, prove impact via analytics and ROI, engage C-level stakeholders
Seniority
Senior, hands-on IC with strategic advisory scope