Lead AI Solutions Architect, Customer Success
Core
Design and lead end-to-end AI-powered customer experience solutions, integrating Genesys Cloud with enterprise systems to deliver scalable, secure, and personalized service architectures.
Role type
Senior IC solution architect (AI & CX)
Builds
AI-driven customer experience platforms, virtual agents, and LLM-based copilots for enterprise clients
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
Solution architecture, Genesys Cloud, AI solution design, cloud architecture (AWS/GCP/Azure), API integration, technical leadership, stakeholder management, responsible AI principles
Preferred skills
Experience in telecommunications, financial services, or airlines
Technologies
Genesys Cloud, AWS, GCP, Azure, REST/GraphQL APIs, event streaming
Responsibilities
Define end-to-end AI solution architectures, design integrations between Genesys Cloud and enterprise applications, guide consultants through complex technical challenges, advise customer technical stakeholders on architecture decisions, contribute reusable assets and reference architectures, mentor consultants
Seniority
Senior, hands-on IC
