Solutions Consultant
Core
Partner with customers to design AI-powered customer experience solutions, including generative AI and automation, to drive business value and digital transformation.
Role type
Senior Solutions Consultant (Customer Experience & AI)
Builds
Customized solution roadmaps, dynamic demonstrations, and AI-driven customer experience strategies for enterprise clients.
Domain
Customer Experience (CX), Contact Center, Generative AI, Intelligent Automation, Cloud/SaaS
Deliverable
product features
Required skills
Solution design, consultative selling, technical demonstrations, stakeholder management, AI/generative AI knowledge, enterprise architecture understanding, CRM integration, API integration, workflow automation, security/compliance alignment
Preferred skills
Experience with Salesforce/Microsoft Dynamics/ServiceNow/Zendesk, presenting to executive audiences, conducting discovery workshops, implementing SaaS solutions, cloud company experience
Technologies
Genesys platform, Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, Generative AI, LLMs, Conversational AI, Cloud computing, APIs, CRM, Contact center technologies
Responsibilities
Lead discovery sessions and workshops to uncover business challenges and define outcomes; Create customized demonstrations and solution narratives showcasing AI capabilities; Advise customers on aligning technology with business objectives for digital transformation; Stay current on AI innovations and industry best practices to provide insights
Seniority
Mid-to-Senior, hands-on IC with strategic advisory component