Bank Customer Service Representative - Quezon City
Core
Serve as the primary point of contact for Manulife Bank customers, business account holders, and advisors across the US and Canada, resolving inquiries and supporting banking products.
Role type
Bank Customer Service Representative (Contact Center)
Builds
Customer service interactions and resolutions for savings, chequing, investments, mortgages, loans, and credit cards.
Domain
Retail Banking / Financial Services
Deliverable
client delivery
Required skills
Voice customer service, banking product knowledge, regulatory compliance, fraud prevention, CRM systems, multi-system navigation, documentation accuracy, stakeholder collaboration
Preferred skills
Canadian banking regulations knowledge, high-value client relationship management, process improvement, adaptability in regulated environments
Responsibilities
Handle inbound customer inquiries, educate customers on banking products and digital tools, investigate and resolve complex issues, adhere to security and privacy requirements, document interactions in systems, collaborate with internal partners, stay current on regulatory changes.
Seniority
Individual Contributor, Entry to Mid-level