Cloud Account Executive
Core
Enterprise Account Executive driving growth for Salesforce Service Cloud (Customer Service, Contact Center & AI) solutions.
Role type
Enterprise Account Executive (Sales)
Builds
Salesforce Service Cloud portfolio including CCaaS, Digital Engagement, WhatsApp, Voice, ITSM, and Agentforce.
Domain
SaaS / Customer Experience / Contact Center
Required skills
consultative selling, complex sales cycle management, executive-level negotiation, business acumen, technical understanding of Contact Center platforms, omnichannel routing, AI-powered customer service, workflow automation
Preferred skills
prior experience selling Contact Center/CCaaS solutions, familiarity with competitors (NICE, Genesys, Five9, Cisco, Amazon Connect, Zendesk, Oracle, Avaya), knowledge of Salesforce Data Cloud or Marketing Cloud
Technologies
Salesforce Service Cloud, Agentforce, Data Cloud, Marketing Cloud, CCaaS, WhatsApp, Voice, ITSM
Responsibilities
Generate new business opportunities and build pipeline, partner with Core Account Executives on account strategies, own the sales cycle from qualification to closing, act as a trusted advisor for CX and automation transformation, engage C-level executives on strategic topics, collaborate with Solution Engineers and cross-functional teams
Seniority
Senior, hands-on IC
