Coaching and Experience Officer (FTC)
Core
Designated point of contact for student cohorts providing coaching, wellbeing support, safeguarding, and case coordination to maximize academic and professional success.
Role type
Student Success & Wellbeing Officer (Higher Education)
Builds
Student academic and professional development pathways, wellbeing initiatives, and inclusive culture.
Domain
Higher Education / Student Support / Mental Health & Safeguarding
Deliverable
dashboards & analysis
Required skills
1:1 coaching and mentoring, trauma-informed communication, safeguarding and risk management, case triage and escalation, inclusive practice design, workshop delivery, regulatory compliance knowledge
Preferred skills
Experience with neurodivergent students, youth work background, motivational interviewing techniques
Technologies
Case management systems, digital GP platforms, wellbeing apps
Responsibilities
Deliver structured coaching for academic and professional growth; manage diverse caseloads for mental health and wellbeing; conduct safeguarding checks and risk assessments; deliver training workshops and group sessions; collaborate with external agencies and internal teams; maintain confidential case notes.
Seniority
Mid-level, hands-on IC