Supervisor, Consumer Engagement
Core
Lead a team of Consumer Engagement associates to guide members through pharmacy benefit education, enrollment, and activation, ensuring a seamless transition from retail to mail-order pharmacy services.
Role type
Team Lead / Supervisor in Consumer Engagement
Builds
Pharmacy benefit enrollment and activation services for Humana members
Domain
Healthcare / Pharmacy Benefit Management
Required skills
Team leadership, coaching, performance management, operational oversight, compliance monitoring, data analysis, Microsoft Office proficiency, shift management
Preferred skills
Pharmacy benefit offerings knowledge, mail-order processes, PBM systems familiarity, Genesys/Verint/Workday experience, bilingual Spanish/English
Technologies
Genesys, Verint, Workday, Microsoft Office
Responsibilities
Supervise and develop a team of Consumer Engagement associates; oversee day-to-day operations for member education and enrollment; monitor call quality and conversion rates; ensure adherence to compliance standards and protocols; coordinate team participation in special projects and campaigns; provide regular feedback and conduct performance reviews.
Seniority
Mid-level Supervisor
