Inbound Patient Account Services Coordinator (Remote)
Core
Inbound Patient Account Services Specialist advocating for patients by resolving billing questions and navigating complex reimbursement processes.
Role type
Inbound Patient Account Services Coordinator
Builds
Efficient and timely billing and reimbursement for CVS Specialty services
Domain
Healthcare / Revenue Cycle Management
Deliverable
client delivery
Required skills
Healthcare billing, reimbursement, collections, infusion services, Microsoft Office (Word, Outlook, Excel), customer service, emotional support, documentation, eligibility determination
Preferred skills
Pharmacy billing and reimbursement experience
Responsibilities
Resolve patient billing questions, navigate complex billing and reimbursement processes, document interactions in Revenue Cycle systems, follow up on patient concerns, determine eligibility for payment plans, meet call center metrics
Seniority
Entry-level to Junior, hands-on IC
