Inbound Analyst, US Fraud
Core
First point of contact for customers reporting suspected fraud, unauthorized transactions, and account compromise; investigates activity and makes risk-based decisions to protect clients and the bank.
Role type
Inbound fraud analyst (IC)
Builds
Fraud mitigation actions and secure account status for banking customers
Domain
Financial services / Banking fraud operations
Deliverable
client delivery
Required skills
Fraud investigation, customer authentication, risk assessment, regulatory compliance, fraud prevention education, documentation, system proficiency, critical thinking
Preferred skills
Experience in fraud prevention, financial services, or banking operations; knowledge of fraud risk management and regulatory requirements
Responsibilities
Handle inbound calls regarding fraud and unauthorized transactions; Investigate potential fraud by reviewing account details and transaction history; Authenticate customers and assess account risk; Make decisions on account restrictions and fraud mitigation; Educate customers on fraud prevention; Document interactions and findings; Escalate suspicious activity and trends; Collaborate with internal partners on complex cases
Seniority
Individual Contributor, entry to mid-level
