Eligibility Worker (Public Benefits Specialist) – 3 vacancies (1 is Spanish bilingual required)!
Core
Interview applicants in-person and by phone to determine eligibility for public benefits including SNAP, Medicaid, TANF, and childcare services using a trauma-informed approach.
Role type
Public Benefits Specialist (Eligibility Worker)
Builds
Eligibility determinations for state-administered social safety net programs
Domain
Public Sector / Human Services
Deliverable
client delivery
Required skills
Interviewing, policy interpretation, trauma-informed care, eligibility determination, communication, resource organization
Preferred skills
Bilingual English/Spanish, experience with marginalized communities, time management
Technologies
ONE eligibility system
Responsibilities
Interview applicants to gather and assess information for benefits; Perform eligibility determinations, redeterminations, and periodic reviews; Assist customers in-person and over the phone; Communicate eligibility decisions to applicants; Provide person-centered services with a trauma-informed approach.
Seniority
Entry to Mid-level