Manager, Administrative Operations & Support Services
Core
Lead a centralized team delivering high-quality administrative support, contracting, document production, research, and executive services across a growing enterprise.
Role type
Senior Manager, Administrative Operations & Support Services
Builds
Scalable Centers of Excellence for administrative operations
Domain
Professional Services / Enterprise Operations
Required skills
People leadership, operational oversight, process improvement, stakeholder management, project management, data-driven productivity, contract compliance, document management, executive calendar management, business intelligence
Preferred skills
Distributed team management, consulting or healthcare environment experience
Technologies
Microsoft 365, client contracting platforms, ERP systems, spend management tools
Responsibilities
Recruit, onboard, coach, and manage a centralized team of administrative professionals; Establish operating standards, SLAs, and performance measures; Monitor service levels and team capacity; Personally execute complex or high-priority work; Develop Center of Excellence structures including RACI matrices and processes; Partner with consulting teams to align support capacity with engagement requirements; Collaborate with HR and operations on staffing and organizational design; Oversee Contracting COE and contract compliance workflows; Manage document production and quality review; Oversee centralized research services; Manage executive calendar and billing coordination; Identify and implement process and technology improvements.
Seniority
Senior, hands-on IC with people leadership
