Head of Customer Experience

Munich💼 Full-time🗓 2026-07-30 → 2026-09-29

Core

Own the entire post-sales journey for enterprise construction clients, leading a team from Solution Engineering through Rollout, Adoption, and Expansion to drive ARR and customer health.

Role type

Head of Customer Experience (Post-Sales Leader)

Builds

Scalable post-sales operations, customer rollouts, and expansion engines for construction software

Domain

Construction Technology (SaaS)

Required skills

Leading CX teams, structuring POV execution, scoping complex technical implementations, driving roadmap prioritization from customer signals, managing commercial ownership (upsell/expansion), handling multi-layered enterprise accounts

Preferred skills

Construction Tech, Supply Chain, Logistics SaaS experience, early-stage startup experience, hands-on feature/integration building

Technologies

ERP systems, LLMs, SDKs

Responsibilities

Hire and develop the CX org, turn technical rollouts into a scalable system, own the post-sales P&L, shape product roadmap from field feedback

Seniority

Senior, hands-on IC with team leadership

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About comstruct

comstruct is a young construction tech startup founded in March 2022. With a team of four co-founders from diverse backgrounds, we are building the data layer for the construction industry. We recently secured a €12.5M seed financing round from prestigious VCs, including 20VC and Google Ventures, along with top European investors. We already serve nine of Switzerland's ten largest contractors as customers, improving the lives of thousands of people in the industry.