Presales Solution Architect - Amazon Connect
Core
Technical subject matter expert supporting customer relationships and opportunities to design next-generation Customer Experience visions on AWS using AI.
Role type
Presales Solution Architect (AWS/Amazon Connect)
Builds
Integrated solutions combining AWS services, intelligent automation, voice applications, and conversational bots for customer experience.
Domain
Cloud computing, Customer Experience, AI, Voice Technology
Required skills
Amazon Connect expertise, AWS services knowledge, intelligent automation, voice applications, digital channels, Generative AI, journey orchestration, conversational bot solutions, technical discovery, solution design, RFP response, SOW creation, workshop facilitation, relationship building with vendors.
Preferred skills
Experience with Verint, PEGA, Salesforce, EKS, Sagemaker, Bedrock, S3, EC2.
Technologies
Amazon Connect, AWS, Verint, PEGA, Salesforce, EKS, Sagemaker, Bedrock, S3, EC2
Responsibilities
Lead technical discovery with customers during the sales cycle, deliver immersive demonstrations showcasing Cloud and AI tools, develop presentations, proposals, and workshops, create Statements of Work, lead workshops on AWS, build relationships with vendor Solution Architects, contribute to Solution Frameworks, support RFP responses, identify trends in customer needs to grow portfolio.
Seniority
Mid-Senior, hands-on IC
