RingCentral Engineer | UCaaS / Voice
Core
Design, implement, administer, and troubleshoot RingCentral UCaaS and enterprise voice solutions for customers.
Role type
Senior IC UCaaS Voice Engineer
Builds
Deployed and optimized RingCentral communication environments
Domain
Telecommunications / UCaaS / VoIP
Required skills
RingCentral administration, VoIP, SIP, call routing, network troubleshooting, phone provisioning, telephony migrations, customer support, technical documentation
Preferred skills
RingCentral MVP/Contact Center certifications, legacy PBX migration, Microsoft Teams/Salesforce integrations, UCaaS APIs
Technologies
RingCentral, SIP, VoIP, TCP/IP, DNS, DHCP, NAT, firewalls, QoS, Microsoft Entra ID, Okta, Salesforce, Zoom, Cisco Webex, 8x8
Responsibilities
Implement and configure RingCentral environments for enterprise customers; troubleshoot complex voice, connectivity, and call-quality issues; support deployments, migrations, and upgrades; manage technical incidents and escalations; create and maintain technical documentation; provide technical guidance to customers and internal teams.
Seniority
Senior, hands-on IC