LTSS Service Care Coordinator
Core
Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes for long-term care members.
Role type
Senior IC care coordinator (long-term services and supports)
Builds
Personalized service care plans and care management activities
Domain
Healthcare / Long-term services and supports (LTSS)
Required skills
Care plan development, provider coordination, resource identification, member education, compliance documentation, on-site assessment
Preferred skills
High-volume inbound call center experience, healthcare program knowledge (STAR+PLUS), experience with vulnerable populations
Technologies
Microsoft Office Suite (Excel, OneNote, PowerPoint, Outlook)
Responsibilities
Evaluate member needs and recommend care plans; coordinate between members, families, and care providers; monitor care plans and outcomes; provide resource support for housing, employment, and independent living; document care management activities for regulatory compliance; conduct on-site visits when necessary; educate members on services and benefits.
Seniority
Mid-level, hands-on IC