LTSS Service Care Manager
Core
Develops, assesses, and coordinates holistic care management activities for long-term care members to enable quality, cost-effective healthcare outcomes.
Role type
Field-based LTSS Service Care Manager
Builds
Personalized service care plans and care management activities
Domain
Long-term services and supports (LTSS) / Aging population / Home and Community-Based Services (HCBS)
Required skills
HCBS waivers knowledge, assessment skills, resource identification, care plan development, provider coordination, documentation compliance
Preferred skills
Computer savviness, experience with aging population, communication, customer service, time management
Responsibilities
Evaluate member needs and recommend care plans; Identify providers, specialists, and community resources; Coordinate between members, families, and care providers; Provide resource support for housing, employment, and independent living; Monitor care plans and member outcomes; Conduct home/site visits to assess needs; Educate members and families on services and benefits; Document care management activities for regulatory compliance.
Seniority
Mid-level, hands-on IC