Project Manager
Core
Lead end-to-end deployment of AI-first cloud-based contact centre and customer experience solutions for strategic clients across retail, healthcare, and real estate.
Role type
Senior Project Manager (Client Delivery & Implementation)
Builds
Contact centre solutions, AI integrations, and telecom infrastructure for enterprise clients
Domain
Customer Experience (CX) / Contact Centre as a Service (CCaaS) / Telecom
Required skills
Project lifecycle management, stakeholder management, telecom operations, solution configuration, risk management, client relationship management, process improvement, cross-functional collaboration, training delivery
Preferred skills
Experience in cloud software vendors or fast-growing tech companies, interest in web technologies
Technologies
CRM systems, contact centre platforms, AI tools, telecom infrastructure
Responsibilities
Define project milestones and manage risks to ensure quality and timeline commitments; manage telecom aspects including number allocation and portability; lead steering committees and align stakeholders; optimize deployed solution performance; lead training for Spanish clients; collaborate with Sales, Product, and Technical teams.
Seniority
Senior, hands-on IC