Contact Center Technology
751 open positions
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Director, Solution Consulting, ANZ GenesysSydney (Flexible), AU 23d Lead and develop a high-performing team of Solution Consultants to drive sales success and deliver AI-powered customer experience solutions for enterprise clients in the ANZ region.
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Dynamics 365 CE Solution Architect AccentureHelsinki 23d Design and deliver modern, AI-powered Microsoft Dynamics 365 Customer Engagement solutions to help clients digitally transform customer service experiences.
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Sales Engineer ZendeskRemote, Portugal 23d Design and showcase AI-driven customer experience (CX) and employee services (ES) solutions for leading brands, translating technical capabilities into business narratives.
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Contact Center Team Lead↗ InchcapeBogotá, CUN, CO 25d Lead the operation, commercial performance, and implementation of the Omnicontact/BDC model for Colombia and Ecuador, coordinating omnichannel interactions to meet business and customer experience objectives.
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Salesforce Administrator (Service Cloud) - LATAM EngineRemote 25d Design and manage Salesforce Service Cloud solutions to streamline customer support workflows, automate case handling, and improve resolution times.
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Amazon Connect, Principal Consultant TTEC DigitalLondon, England 25d Design and implement Amazon Connect contact flows, serverless integrations, and infrastructure as code for global voice and digital customer experience platforms.
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Manager, Solutions Consulting Readiness AppianRemote $150k–$150k25d Lead the demo readiness engine and DemoHub platform to accelerate enterprise deals by providing global field consultants with production-ready demo assets, environments, and interactive experiences.
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Customer Experience Manager Telenor Sverige AktiebolagStockholm, Sweden 25d Own and evolve the customer experience strategy, roadmap, and KPIs for Telenor Business, acting as the voice of the customer to influence business priorities and drive end-to-end journey improvements.
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Forward Deployed Engineer (Remote) Telnyx54Remote 25d Embed with enterprise customers to architect and ship production systems on Telnyx's global network for voice, messaging, AI, and wireless.
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Product Solutions Specialist - Europe, 100% remote↗ LimeflightRemote 26d Operational extension of Product Management leading customer implementation, customization, and adoption for sustainable inflight service management software.
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Customer Engineer RenderRemote 26d Run technical programs for high-growth accounts and startups to drive expansion and reduce churn through one-to-many engagement and self-service content.
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Field CTO - Customer Engagement Solutions, Google Cloud↗ Logic, Inc.New York, NY, US 26d Technical Delivery Lead owning end-to-end delivery of Google Cloud Customer Engagement Solutions (GECX) and Contact Center AI for mid-market enterprises.
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Specialist, Software Engineer↗ Nationwide Mutual Insurance CompanyColumbus, OH, US $96k–$96k26d Build and maintain software applications for P&C and NF Contact Centers, leveraging Genesys Cloud, AI, and data to optimize contact center operations.
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Customer Success Engineering Specialist, Sumaré/SP↗ 3MSumaré, SP, BR 26d Primary interface between platform consumers and delivery teams to drive adoption of OnePlace, 3M's enterprise R&D data and AI platform.
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Solution Consultant↗ TecnotreeBuenos Aires, B, AR 26d Solution Consultant translating customer business needs into compelling Telecom BSS solution narratives and demonstrations for telecom operators.
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?Enterprise Lead↗ DL, IN 26d Lead strategic enterprise deployments of Voice AI infrastructure, managing Forward Deployed Engineers to ensure successful customer outcomes from scoping to expansion.
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Customer Experience Manager, US HarveySan Francisco $144k–$144k26d Lead a high-performing support team serving lawyers and professional services teams, driving operational excellence and accountability across Harvey's global support organization.
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AI & Support Optimization Analyst↗ SovosRemote 26d Implement, monitor, and scale AI-powered customer support systems (chatbots, automated ticketing, intelligent routing) to handle growing support volume while maintaining quality.
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Senior Software Engineer I↗ Schneider ElectricKA, IN 26d Senior Software Engineer supporting Schneider's Customer Voice program by developing features for the Medallia and Snaplogic platforms and leading L2 end-user support.
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Senior Product Delivery Manager (remote, Bulgaria) - Availability to work USA EST or CST working hours. SutherlandRemote 27d Senior Product Delivery Manager responsible for driving the full lifecycle delivery of Sutherland's Connect omni-channel Contact Center as a Service solution, making trade-off calls on scope and release readiness to ensure product viability in live contact…
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Principal Consultant– Business Analyst Genpact1401-G-India: 2-3 FL, 22A, STPI, Gurgaon 27d Principal Consultant Business Analyst bridging business needs and technical implementation for Contact Centre solutions and Agentic/AI-driven applications.
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Sr. Software Architect (NiCE CXone & Cognigy) CnxUSA Work at Home $122k–$122k27d Lead the design, implementation, and evolution of enterprise customer experience solutions using NiCE CXone and Cognigy for global brands.
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CX Ops Analyst↗ DiDi GlobalSão Paulo, SP, BR 27d Design and optimize customer service flows and automated processes to enhance user experience and operational efficiency for mobility and digital payment services.
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Zendesk Implementation Consultant TalentsafariNairobi 27d Configure, deploy, and manage Zendesk implementations for clients, including solution design, data migration, and integration with CRM and telephony systems.
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Manager - Customer Feedback EPMs AppleSan Diego, United States of America 27d Manage a team of Customer Feedback EPMs who interact with external customers and internal engineering teams to collect feedback, identify trends, and drive high-impact software fixes.
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Customer Care Lead Business Analyst↗ H&r BlockMO, US $101k–$101k27d Design and optimize operational processes, knowledge bases, and training infrastructure to enable frontline agents to deliver seamless customer experiences for Wave's SMB product.
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Solution Architect (Marketing, Data360 or Agentforce Contact Center) SalesforceGeorgia - Atlanta 27d Strategic advisor and platform expert for enterprise customers, driving innovation in Marketing Cloud, Agentforce Contact Center, and Data360 to deliver business value.
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Digital Implementation and Communications, Specialist AiaHo Chi Minh City, VN-AIA Vietnam 27d Drive digital transformation implementation, user adoption, and communications to support customer-facing platforms and AI solutions.
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Senior Amazon Connect Engineer (Conversational AI) OowlishRemote 27d Build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI.
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Manager, Technical Support NextivaGuadalajara, Onsite 27d Lead a large technical customer support organization through Supervisors, ensuring exceptional customer support while driving revenue growth and operational efficiency.
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AI Deployment Engineer SagansystemsRemote $40k–$40k27d Design AI use cases, build integrations and workflows, and optimize customer experience automation for top brands.
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Senior Staff Product Manager, Customer Insight & Strategy KaseyaUnited States - Remote 27d Build and own a scalable, rapid voice-of-customer engine to drive product and growth strategy decisions for Kaseya's IT management and cybersecurity platform.
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Product Manager - Customer Service Platform SpotifyLondon 27d Shape tools, channels, and foundational APIs for Spotify's Customer Service Platform to enable advisors to deliver fast, effective, and empathetic support at scale.
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Zendesk Admin, Operations Consultant (m/f/d) FlixLisbon 28d Configure and maintain Zendesk instances for a global travel company, building workflows, routing, and channel setups for hundreds of agents and millions of passengers.
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Solutions Engineer↗ LandbotRemote 28d Support enterprise customers with complex SaaS integrations, build custom JavaScript solutions, and troubleshoot API issues for an AI Agent platform.
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Forward Deployed Engineer↗ Blessing SofttechRemote $240k–$240k28d Deploy Fonazo platform into enterprise telephony estates, designing integrations and ensuring production stability for customers in regions like Abu Dhabi, Mumbai, and London.
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Support Program Manager, Support Delivery OpenAISan Francisco 28d Define and implement foundational support practices, operational frameworks, and automation for Tier 3 frontline delivery to maximize customer value and adoption of AI products.
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Twilio IVR Product Owner↗ Core Source GlobalRemote $114k–$114k28d Technical Product Owner responsible for IVR, Contact Center, and cloud voice services, converting business needs into user stories and managing stakeholder requirements.
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Technical Implementation Specialist – AI, CRM & Client Onboarding↗ MorejobsRemote $1k–$1k28d Configure and launch GoHighLevel CRM systems, websites, and AI automation tools for home-service businesses, serving as their ongoing technical point of contact.
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Lead Systems Engineer –Agent Workspace LivenationManchester, Dale Street, M1 28d Technical leader for the design, configuration, and maintenance of SaaS contact center platforms (Zendesk, Five9) serving 100+ brands globally.
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Implementation Specialist MetaviewLondon 28d Own the customer onboarding journey from signature to steady state, configuring AI agents and driving adoption for B2B SaaS clients.
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Account Manager (EU) ConnectlyRemote 28d Own and grow a portfolio of EMEA accounts for a conversational commerce platform, managing renewals, expansion, and retention while acting as the internal voice of the client.
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