Compliance & Contact QA
547 open positions
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Quality Analyst BritishcouncilIndia 2mo Develop and maintain knowledge articles, operational guidelines, and processes to ensure accuracy, quality, and compliance in IELTS operations and financial transactions.
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Lead Quality Improvement Specialist RochesterStrong Memorial Hospital $96k–$96k2mo Lead clinical quality improvement initiatives, conduct medical record reviews for regulatory compliance, and partner with leadership to enhance operational and clinical effectiveness in a healthcare setting.
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Principal Auditor (Experienced Senior Auditor) Audit Practices - Quality Assurance (Hybrid) CapitaloneMcLean, VA, US $110k–$110k2mo Execute quality assurance reviews and drive quality improvement initiatives for the internal audit function to ensure high audit quality and inform department-wide methodology.
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Corporate Compliance Analyst (Lab) DaVita00300 - Davita Laboratory Services 2mo Supports the Manager of DaVita Labs compliance team by monitoring and auditing to ensure procedures comply with federal and state rules, company policies, and guidelines.
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Associate, Total Quality Management OscarTempe, AZ $97k–$97k2mo Lead the design, optimization, and implementation of operational processes and quality improvements for a health insurance company, serving members and internal stakeholders.
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Assurance Manager 1 - Consumer Goods RsmBengaluru 2mo Plan, coordinate, and monitor support service phases for client engagements, ensuring quality control and staff performance in accounting and audit.
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[LTA-PT] DEPUTY / ASSISTANT MANAGER, CUSTOMER EXPERIENCE SggovterpSingapore 2mo Oversee customer experience standards and tenant operations at a cross-border rail station, managing feedback loops and service quality governance.
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Audit Manager MicrosoftIreland, Dublin, Dublin 2mo Develop detailed test plans, conduct audit fieldwork using data analytics and AI-enabled tools, and draft audit issues based on risk-based implications.
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Principal/Senior Manager, ICQA CoupangTaipei 2mo Leading Coupang's expansion in Taiwan by managing Inventory Control Quality Assurance (ICQA) and evaluating adherence to internal processes in a high-volume fulfillment environment.
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RCM QA Specialist ModmedHyderabad, India 2mo Auditing Revenue Cycle Management transactions and call reviews to ensure compliance with policies and payer requirements.
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QA Lead, Risk Operations Current81New York $95k–$95k2mo Lead and govern the quality assurance program for a consumer fintech's Risk Operations team, focusing primarily on disputes, fraud, and regulatory compliance.
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RCM/OPH Quality Assurance Supervisor-Payment Posting EcpcareersRemote 2mo Oversees payment posting performance, quality assurance, and process optimization for insurance and patient payments across multiple ophthalmology practices.
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AML Analyst ll SumUpSão Paulo 2mo Perform quality assurance reviews of AML transaction monitoring activities, case investigations, and regulatory reporting decisions to ensure process quality and consistency.
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Quality Assurance Senior Specialist Delivery-HeroRiyadh, sa 2mo Monitor and evaluate agent performance on voice and non-voice transactions to ensure quality processes, script adherence, and data accuracy for a delivery platform.
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Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham↗ Goldman SachsWest Midlands, England, UK 2mo Develop and implement QA strategy for a digital bank's contact centre, ensuring service delivery accuracy, process innovation, and regulatory compliance.
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Audit Manager MicrosoftUnited States, Washington, Redmond 2mo Develop detailed test plans, conduct audit fieldwork using data analytics and AI-enabled tools, and draft audit issues based on risk-based implications.
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Project Management & Process Improvement (Lead Candidate) - Quality Management Department (QMD) RakutenTokyo, Japan 3mo Lead quality improvement and problem resolution initiatives for Rakuten Mobile, focusing on service and product quality to maximize customer satisfaction.
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行政類(台北)-經理 (Risk & Quality) PwCTaipei, TW 3mo Execute risk and quality management for the office, including monitoring, tracking, and analysis to ensure compliance with regulations and internal policies.
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Training and Quality Manager CnxMEX Merida - EDIFICIO TORRE INDICO Calle 60 #1 Av. PROL. PASEO MONTEJO COLONIA VÍA MONTEJO 3mo Design, implement, and monitor training programs and quality assurance processes to enhance employee skills and ensure consistent quality standards across departments.
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Quality Assurance Handler ClaimSortedRemote $0k–$0k3mo Conduct quality audits on open and closed claims and telephone calls to identify operational failures and drive process improvements.
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Compliance Quality Assurance Manager (US) TDCharlotte, North Carolina, US $87k–$87k3mo Lead independent compliance testing engagements to assess adherence to policies, standards, and procedures, providing strategic guidance to reshape compliance structures and processes.
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Responsable de Projet Client - F/H - CDD AltareaParis, IDF, fr 3mo Oversee operational customer satisfaction tracking, manage external providers for surveys and feedback tools, and coordinate cross-functional initiatives to improve the customer experience.
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Integrated Testing and Data Quality Control MizuhoNYC (1285) $119k–$119k3mo Define, govern, and report on data quality and metrics for the Operational Resilience program to ensure alignment with regulatory requirements and internal policies.
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Specialist, Research Quality Assurance - FT - days MemorialhealthcareVenture Coporate Center 1 3mo Ensures clinical research activities comply with federal regulations, institutional policies, and ethical standards through quality oversight, audits, and monitoring.
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Call Center Agent Quality Aljazira Bank | بùù اùø¬ø²ùø±ø©Remote 3mo Monitor and score call center interactions to ensure quality, compliance, and adherence to strategic objectives while assisting customers with inquiries and complaints.
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Senior Program Manager, Quality Assurance InstacartRemote $122k–$122k3mo Operate the end-to-end Quality Assurance program for Instacart's global Customer Experience organization, combining program management cadences with hands-on data analysis to drive quality, efficiency, and contact-prevention outcomes.
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Account Manager (DQC) PaloaltonetworksOffice - Japan - Tokyo 3mo Account Manager responsible for DQC (Data Quality Center) operations, ensuring data integrity and supporting cybersecurity solutions.
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Senior Manager, Quality Assurance - Tax RyanMediaCity UK 3mo Conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.
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Analista de calidad SgsCiudad de Guatemala, Guatemala, gt 3mo Develop, implement, and maintain quality manuals, procedures, and formats to support international accreditations and corporate requirements for Business Assurance products.
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Real Time Analyst SutherlandClark, PAMPANGA, ph 3mo Monitor real-time call center queues and performance metrics to identify risks to contractual KPIs and drive operational improvements.
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Call Center Quality Assurance Analyst AspiraRemote 3mo Ensures consistent, high-quality customer interactions across the call center by monitoring agent performance, identifying trends, and providing actionable feedback to improve customer experience and agent effectiveness.
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Lead Associate - Transactional Quality (Quezon City) Wns-Global-ServicesQuezon City, ph 3mo Conduct daily quality checks, provide feedback on errors, and perform customer comeback analysis for GDS travel accounts.
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Workforce Quality and Performance Administrator (925586) EquusFayetteville, NC, us 4mo Monitor WIOA case files for compliance, track program performance metrics, and lead quality improvement initiatives for workforce development programs.
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Quality Assurance Specialist WiseTallinn, ee 4mo Provide independent, expert assurance over work execution by spotting risk, identifying control gaps, and turning insights into practical improvements for Wise's scalable operations.
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Customer Support Quality Specialist GrowetalentsArgentina 4mo Monitor customer support chats and emails to ensure compliance with policies, document feedback, and create reports on quality metrics to improve support standards.
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Manager, Call Center BroadridgeEdgewood, NY $90k–$90k4mo Operational leadership for call center performance, vendor oversight, and workforce planning within a regulated financial services environment.
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Analyste principal(e) en techniques d'assurance PromutuelQuébec (Boul. Lebourgneuf) 5mo Designing, updating, and developing corporate property insurance standards and products in Quebec.
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Quality Assurance Manager (Sales) CialfoIndia (Delhi) 5mo Define, monitor, and elevate quality standards for agent-facing interactions and operational workflows in the study abroad recruitment industry.
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Bilingual Quality Analyst Contact Center Datamark, Inc.México 5mo Assess and improve contact center processes, products, and services to ensure customer satisfaction by analyzing interactions across calls and other channels.
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Quality Improvement Manager Asian Health ServicesSan Leandro, CA 5mo Oversees the Quality Improvement (QI) Program for a Program of All-Inclusive Care for the Elderly (PACE), ensuring regulatory compliance and driving data-informed improvements for low-income seniors aging in their communities.
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