Compliance & Contact QA
547 open positions
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Vendor Quality Assurance Supervisor Delivery-HeroRiyadh, sa 5mo Monitor and evaluate vendor interactions to ensure compliance with company standards and enhance vendor satisfaction.
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Pasante de certificaciones SgsGuayaquil, Guayas, ec 5mo Support audit package status tracking and client communication for the Peru-Ecuador cluster within the Business Assurance unit.
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Service Assurance Lead UobgroupHo Chi Minh (City Area) 5mo Lead process reengineering and complaint monitoring to ensure high-quality customer service across all banking channels.
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Data Quality & Stewardship Analyst ProSidian Consulting, LLCAlexandria, VA, us 5mo Ensure data quality and stewardship, monitor data accuracy, and support regulatory compliance for federal human capital management policies.
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Quality Assurance Operations Team Leader Cermati-ComJakarta, Jakarta, id 5mo Lead Quality Assurance operations to minimize risk, detect and prevent fraud/complaints, and improve agent quality within a financial services context.
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Quality and Risk Staff Siloam-Hospitals-GroupKabupaten Tangerang, Banten, id 6mo Manage hospital master document lists, forms, and archives to ensure data completeness, currency, and adherence to quality standards; handle incident reports and support quality/safety indicators.
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Senior Manager, Global Quality Assurance (AML/KYC/TM/Underwriting/Fraud Risk) AirwallexUK - London 6mo Design and maintain a comprehensive operations QA framework covering compliance, risk controls, and key customer-supporting functions to ensure operational standards for a global payments platform.
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CONTROLEUR QUALITE SENIOR GESTION DE LA RELATION CLIENTS AltenDakar, Dakar Region, sn 7mo Auditing and improving the quality of back-office team interactions and speech with final customers via daily call audits, feedback sessions, and training deployment.
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VP, Quality TaskUsPasig, NCR, Philippines 8mo Lead global quality strategy and operations to drive customer experience (CSAT, FCR) and reduce friction across 11 lines of business in a BPO environment.
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Customer Service Coordinator QimaMexico City, CDMX, mx 9mo Ensure inspection, audits, and lab test programs exceed client expectations and maintain high service quality standards.
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OP2.5 CO IndiumsoftHyderabad, Telangana, India 9mo Ensuring process health and meeting operational targets within assigned domains by managing quality, audits, and stakeholder relationships.
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Head Court Reporter in Charge FilevineRemote 10mo Lead a team of court reporters in Nevada, overseeing operations, quality assurance, and compliance while performing stenographic work.
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Lead, Feedback & Grievance DeloitteImo State, ng 10mo Manage the organization's feedback and grievance mechanisms to ensure responsive resolution of concerns raised by patients, staff, and stakeholders.
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Senior Manager - Risk & Quality PwCKarachi 11mo Ensuring the firm's compliance with ISQM 1 and executing tasks within the System of Quality Management to prepare for regulatory and network reviews.
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Quality Analyst (Sales) - Greek↗ RevolutRemote $104k–$104k1y Monitor quality and compliance of sales interactions (calls, emails, chats) and provide feedback to agents to improve processes.
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Analyst, Quality Assurance AltisourceBengaluru, KA, in 1y Ensuring quality standards in US mortgage processes including eviction, sale, and closing activities through voice and non-voice audits.
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?Anwendungsberater eHealth (m/w/d) Ulm, Donau, BADEN_WUERTTEMBERG 1y Consulting on process design for software-supported management of complaints, ideas, errors, and risks; leading solution implementation projects including documentation and customer acceptance; training users and performing minor system adjustments.
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Lead - QA SutherlandJohannesburg, GP, za 1y Evaluate and document customer transactions to ensure accurate information, adherence to processes, and high customer experience.
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Associate - Operations Wns-Global-ServicesSutherland NSW, NA, au 2y Ensure compliance with internal policies, external regulations, and information security standards while maintaining quality results and delivering service agreements.
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Quality & Training Specialist Lead - Live & Monetization - Lisbon TikTokLisbon, Portugal Lead quality assurance, training governance, and risk oversight for TikTok's Live & Monetization markets to ensure safety policy enforcement and team excellence.
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UG素材质量运营-CQC ByteDance北京 Build quality monitoring mechanisms and optimize content governance workflows to improve human-machine collaboration and issue detection for UG business delivery.
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微信小店-生态治理产品运营-质检方向 TencentGuangzhou, China Design and execute quality inspection strategies for WeChat Mini Program stores to ensure process compliance, risk detection, and operational efficiency.
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