Contact Center Technology
749 open positions
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Technical Manager, Product Support GenesysManila (Flexible) 2mo Manage the Global Product Support team for Genesys Cloud, ensuring efficient operations, staff development, and high-quality customer support for enterprise clients.
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Senior Consultant - China CRM Suite Implementation VeevaChina - Beijing 2mo Lead the full lifecycle implementation of Veeva's China CRM Suite and AI Agent for Life Sciences clients, bridging business requirements with technical solutions.
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Agent Strategist - NYC VapiNew York 2mo Drive retention, expansion, and long-term customer value for enterprise accounts by managing post-sales engagement and commercial strategy.
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Product Management Support Bosch-GroupTimișoara, TM, ro 2mo Drive development and optimization of AI-enabled training and conversational solutions by translating customer requirements into scalable concepts and building functional prototypes.
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Product Owner (m/w/d) Zendesk & Babelforce - Customer Service // remote möglich E-Breuninger-GMBH-CoRemote 2mo Configuring and orchestrating Zendesk and Babelforce tools to build the technical infrastructure for high-level customer service experiences in e-commerce.
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Provider Growth & AI Agent Operations Lead WonderschoolUnited States 2mo Own the provider customer lifecycle funnel from first touch through expansion and cross-sell, driving 3-5x revenue growth via go-to-market execution and high-touch customer success.
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Engineering Program Manager, Customer Systems AppleAustin, United States of America 3mo Own the full lifecycle of large-scale projects for Apple's Contact Center Technologies platform, bridging business requirements and technical execution to improve customer service systems.
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Senior Manager, Learner & Client Support MultiverseLondon 3mo Design and own the end-to-end support operating model, infrastructure, and strategy for a multi-sided platform serving learners, coaches, and employers in the AI upskilling sector.
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Product Support Engineer Cartesia*HQ - San Francisco, CA 3mo Primary point of contact for L1 support, diagnosing and resolving complex technical issues for customers via APIs, SDKs, and integrations.
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Functional Consultant CnxPHL Quezon City - EXXA Tower, 7th floor 3mo Junior consultant bridging business requirements and technical execution for the Qualtrics XM Platform, designing surveys, dashboards, and integrations.
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Technical Product Manager Algojob S.R.L.Remote $40k–$60k3mo Own the roadmap for Skillvue's integrations with external HR systems (ATS, HRIS) and platform surfaces (APIs, embeddability) to ensure ecosystem coherence.
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Technical Customer Support Lead - Stockholm or London Tandem HealthStockholm 3mo Build an AI-enabled, automated technical customer support function for clinicians using Intercom to improve response times and reduce manual load.
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Associate AI Conversation Designer (German) JustanswerRemote 3mo Design, review, and optimize German-language chatbot flows to support and convert customers in e-commerce and customer service journeys.
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Staff Product Manager – Voice AI GohighlevelRemote 3mo Own the strategy and execution for HighLevel's VoiceAI product, enabling SMBs and agencies to deploy AI-powered voice agents for inbound/outbound calls, lead qualification, appointment booking, and workflow automation.
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Product Specialist / L2 Tech support CaeBangalore - Whitefield 3mo Provide second-level technical support for Flight Plan Manager, a flight operations product used by airlines and operators worldwide.
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Technical Enablement Manager DecagonSan Francisco 3mo Build and scale enablement programs for Solutions Engineering and technical post-sales teams to improve field effectiveness and execution.
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Salesforce Solution Architect, Service Cloud Voice NeuraflashRemote 3mo Design, develop, QA, and launch Salesforce Service Cloud Voice and Amazon Connect solutions to revolutionize contact center workflows and elevate customer experiences.
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Service Experience Manager, Global HeinzAmsterdam 3mo Own and elevate the end-to-end service experience across Global Business Services by designing, governing, and continuously improving customer journeys spanning multiple towers (Finance, HR, Procurement, IT, Customer Operations).
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Customer Success Engineer - YouTrack JetBrainsRemote 3mo Provide technical guidance, pre-sales engineering assistance, onboarding, and training for YouTrack customers and partners to ensure successful deployment and adoption.
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Product Manager, Conversational Support DisneyRemote $57k–$78k3mo Design and optimize conversational support experiences across chat and voice channels, bridging automated self-service (Virtual Assistant, IVR) with live agent interactions to reduce friction and improve customer satisfaction.
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Senior Technical Product Manager - Scale Tools for Implementation Partners Five9Portugal 3mo Own the product strategy and roadmap for Five9's partner implementation tooling suite, enabling partners to deploy, configure, monitor, and support enterprise-scale contact center solutions.
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Customer Success Manager (F/M/*) AmberKöln 3mo Managing customer relationships, onboarding, and driving product adoption for Business AI agents and platforms.
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Senior Service Delivery Manager – SaaS (d/w/m) RulemappingMitte, Berlin 3mo Drive service and support for a GovTech SaaS platform, designing processes for public and private sector customers operating under contractual SLAs.
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Customer Engineer AircallSydney Office 3mo Technical drivers of customer success ensuring customers realize measurable value from the AI-powered customer communications platform.
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Manager, Product - CCaaS Telus-DigitalRemote 3mo Lead multidisciplinary teams to build and deliver contact center solutions (CCaaS) that create measurable business value for clients.
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CX Knowledge Architect Notion PressNew York, New York $165k–$165k3mo Own end-to-end CX knowledge strategy and systems to ensure support teams can retrieve accurate, up-to-date information quickly as the product scales.
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Principal Product Manager ZendeskMelbourne, Australia 3mo Lead the Action Platform to connect, build, and orchestrate automations across Zendesk and other systems using agentic and deterministic workflow solutions.
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Success Engineer
TelliBerlin
3mo
Own long-term success of a portfolio of B2C customers by driving deep AI adoption, retention, and expansion for AI voice agents.
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Contact Center AI Platform-Tech Lead↗ DefinityToronto, Ontario, Canada $109k–$109k3mo Design and deliver comprehensive AI solutions for contact center platforms, including CCaaS, generative AI applications, workforce management, and quality monitoring.
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Customer Success Engineer AlgoliaRemote $131k–$131k3mo Partner with customers to deliver technical onboarding, solution design, best-practice guidance, and hands-on implementation support for Algolia's AI Search and generative AI platform.
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Enterprise AI Product Engineer RingCentralBelmont, California $127k–$127k3mo Architect and build end-to-end enterprise AI solutions, translating business opportunities into production-grade features for RingCentral's UCaaS and AI platforms.
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Global Revenue CCaaS Sr. Product Manager - Remote ResmedRemote $170k–$170k3mo Define and drive product strategy, roadmap, and operational alignment for Resmed's global contact center technology ecosystem to support sleep apnea and chronic disease care.
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Head of Client Experience Project-ExpeditionRemote $3k–$3k3mo Lead the Client Experience function for a travel technology company, combining hands-on frontline support with strategic leadership to scale service operations while integrating AI tools.
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Director of Support BoomAustin Texas 3mo US point person and leader for Boom's support function, evolving support from a cost center into a competitive advantage for renters, property managers, and applicants.
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Program Manager, Voice of the Customer FigmaRemote $127k–$127k3mo Build and run a company-wide Voice of the Customer (VOC) program to translate customer insights from Support, Sales, NPS, and community into actionable signals for Product and Engineering.
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Technical Deployment Specialist PlanhatLondon 3mo Own the full deployment lifecycle, translating business strategy into scalable technical solutions and building intelligent workflows with AI-powered automations for customers.
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Technical Writer (1yr Contract) SendbirdSeoul, South Korea 3mo Create and maintain high-quality documentation, user guides, UI text, and UX copy for Sendbird's AI customer experience platform to empower developers and end-users.
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Sr. AI Interaction Designer ObserveaiRemote $95k–$95k4mo Architect high-fidelity logic and interaction models for AI Agents to automate QA, measure ROI, and optimize customer service across Voice, Chat, Email, and multi-channel interactions.
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Senior Manager, Customer Engagement Strategy & Operations - Moveworks from ServiceNow ServiceNowMountain View, California, us $196k–$196k4mo Senior Manager supporting the Moveworks executive team in high-stakes customer and partner engagements, driving new business through purposeful touchpoints, live product demos, and strategic narrative crafting.
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Customer Success Manager – Italian Market FonioBarcelona $60k–$80k4mo Primary point of contact for Italian SMB customers to ensure adoption, satisfaction, and retention of AI voice agents and CRM automation.
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