Contact Center Technology
749 open positions
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Application Development Senior Advisor CignaRemote 4mo Develop and support conversational Call flows and IVRs to enable personalized customer experiences in assisted service channels (voice, text, chat) for a large financial enterprise.
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Product Management Director – Workforce Engagement Five9Remote $135k–$135k4mo Lead the strategy and execution of Five9's Workforce Engagement Management (WEM) portfolio, specifically AI-driven Quality Management (QM) and Workforce Management (WFM), to optimize contact center operations.
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Alternant chef de projet informatique (H/F) Veolia Environnement SAMarseille, Provence-Alpes-Côte d'Azur, fr 4mo Facilitate enterprise adoption of Google Workspace solutions and AI tools by acting as a liaison between users and technical support.
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Forward Deployed Engineer AttioNew York 4mo Deploy into high-value customers to architect, advise, and deploy a best-in-class Go-To-Market (GTM) stack with Attio at its core, acting as a technical counterpart to Customer Success Managers.
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System Development Engineer, Hub Tech Tooling
AmazonAustin, Texas, United States
$129k–$175k4mo
Design and build the Amazon Connect contact center platform and its Salesforce integration to enable omnichannel communication for 40,000+ local business partners.
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Sr Advisory Solution Consultant (Pre-Sales) - Dutch Speaking ServiceNowAmsterdam, nl 4mo Pre-sales technical consultant guiding revenue for Employee Experience, Customer Workflow, and ITX solutions by developing and positioning product-specific solutions during sales cycles.
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Product Support Manager Notion PressHyderabad, India 4mo Leading a team of Product Support Specialists to manage executive-level escalations, drive process improvements, and ensure operational excellence for Notion's global customer base.
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Digital Product Manager, CRM SquareTradeSan Francisco, CA, us $145k–$170k4mo Drive key initiatives to accelerate the CRM and Agent Experience roadmap, ensuring agents are equipped to efficiently support customer interactions and enabling successful partner launches.
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Manager, Delivery - CX AI Telus-DigitalCharlottesville, VA 4mo Lead end-to-end delivery of business-critical contact center and customer experience technology solutions, including planning, design, implementation, testing, training, deployment, and handoff to operations.
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Senior Product Manager InfobipZagreb (Croatia) 4mo Leading the discovery, definition, building, launching, and scaling of global communication products and services.
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Sr Principal Product Manager, Unified Support & AI Experience IngrammicroMississauga, Canada $150k–$180k4mo Define and execute product strategy and roadmap for a global Unified Support and AI Experience ecosystem, transforming enterprise support into a modern, AI-enabled platform.
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Member of Technical Staff, Forward Deployed VapiSan Francisco 4mo Deploy voice AI agents for enterprise customers to resolve calls without transfers, building tooling to accelerate onboarding and identify new use cases.
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Implementation Manager BroccoliLehi, Utah 4mo Own the onboarding experience for new customers, setting up AI voice agents to handle calls, book jobs, and integrate with CRMs for plumbing, HVAC, and electrical businesses.
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MY - CS - AI Engineer (Team Lead) Zeal-GroupKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 4mo Develop, maintain, and optimize AI Customer Service Chatbots to improve response quality, reduce escalations, and enhance customer satisfaction.
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Solution Architect- Customer Engagement AppleBengaluru, India 4mo Design and architect global, business-critical applications for Apple's Customer Systems space to deliver world-class sales and service experiences across diverse channels including retail, contact centers, and enterprise customers.
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Head of Student Experience CialfoIndia (Delhi) 4mo Define and own the student experience standard across four education brands (Cialfo, BridgeU, Kaaiser, Explore) to drive conversion and trust in a global university admissions and counselling platform.
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Associate Director, Digital Self Help & AI Experience IdexxWestbrook, ME 4mo Define and lead strategy for a connected digital support ecosystem using AI and automation to help customers resolve issues quickly with minimal workflow disruption.
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Senior Business Systems Analyst (Membership Services) WhoopBoston, MA $140k–$140k4mo Design and implement scalable system solutions for high-volume membership support operations, leveraging AI and automation to enhance customer experience and operational efficiency.
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Technical Product Support Specialist (Datamerge) SabreZonAmerica, Montevideo, Uruguay 4mo Execute inbound/outbound GDS data migrations (PNRs and Profiles) and resolve complex data issues to ensure travel data accuracy for global partners.
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Solutions Engineer, Implementation & Delivery | Housing EliseAINew York City $135k–$135k4mo Solutions Engineer owning technical implementation end-to-end for enterprise housing and healthcare customers, partnering with Engagement Managers to configure and activate EliseAI's platform.
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Head of Grab Support, Thailand GrabBangkok, th 4mo Lead end-to-end customer experience strategy and operations for Grab in Thailand, serving as the primary operational partner with BPO teams to drive user retention and revenue growth.
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Associate Product Manager - Vault CRM Suite VeevaRemote $60k–$60k5mo Develop world-class CRM solutions for life sciences companies, focusing on AI Agents, Account Management, and engagement channels.
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Product Manager - Agent Experience & Customer Operations ExoticcaBarcelona, Catalonia, Spain 5mo Own the roadmap and evolution of Salesforce and Sprinklr platforms to improve call center agent productivity, sales conversion, and customer satisfaction.
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Partner Success Engineer
DeepgramUSA | Remote
5mo
Strategic technical advisor and owner for a portfolio of enterprise partners, driving joint adoption, solving complex technical problems, and managing the full partner lifecycle from onboarding to expansion.
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Genesys Platform Senior Engineer TTEC DigitalManila 5mo Execute configuration changes and lightweight custom IP development on the Genesys Cloud platform to support customer experience (CX) implementations for clients.
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Customer Experience Engineer II MicrosoftUnited States, Washington, Redmond 5mo Resolve critical customer escalations, diagnose complex product problems, and drive continuous improvement by collaborating with Solution Architects, Product Managers, and Support Engineers.
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Director, Solutions Consulting FigmaRemote $258k–$258k5mo Lead the AMER Solutions Consulting team to secure new customers and expand the existing base by demonstrating Figma platform value and defining pre-sales strategy.
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Salesforce Solution Architect NexstarTX, Irving 5mo Hands-on Salesforce Solution Architect building Media Cloud implementations and Agentforce autonomous agents.
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Track Lead - Cisco Contact Center↗ HCLTechUP, IN 5mo Design, develop, and tune voice and chat bots (virtual agents) integrated with Genesys Cloud CX to support 24x7 global contact center operations.
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Agent Strategy Manager DecagonSan Francisco $160k–$160k5mo Partner with enterprise customers to guide AI agent deployments, drive adoption, and act as a strategic advisor to ensure meaningful outcomes.
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Senior Solution Architect (US/Canada) SanityRemote 5mo Lead onboarding workshops, technical workshops, and proof of concept development for enterprise customers to align strategic goals with Sanity's AI-powered Content Operating System.
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Solutions Architect (CCaaS) ZendeskRemote 6mo Pre-sales technical expert designing and scoping customized Contact Center as a Service (CCaaS) solutions for potential customers to secure professional services engagements.
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Technical Product Manager - B2B Platform Wati-IoShenzhen, Guangdong Province, China 6mo Build and scale product capabilities for customer communication and sales workflows for global B2B businesses using WhatsApp and messaging channels.
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Director, Forward Deployed Engineering & AI GTM Lead AircallSan Francisco Office 6mo Leading technical execution, go-to-market effectiveness, and organizational adoption of Aircall's AI Communication Agent (AVA) while scaling the Forward Deployed Engineering team.
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Implementation Manager↗ AudioStackBarcelona, CT, ES 7mo Lead end-to-end implementation projects for enterprise and mid-market clients, ensuring successful deployment of AudioStack's AI-powered audio infrastructure.
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Technical Project Manager↗ ThreekitChicago, IL, US 7mo Lead client-specific solution development and proposals during pre-sales, then manage full client engagement from implementation to value realization for complex product brands.
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Forward Deployment Engineer FonioRemote $65k–$65k7mo Build and deploy AI phone assistant setups for SMBs, translating customer requirements into robust implementations including integrations, automations, and live optimization.
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Speech Science Technology Manager MotorolasolutionsRichardson, TX (TX145) $130k–$130k7mo Architect and lead development of real-time speech processing pipelines for voice-driven AI platforms serving retail workers.
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GTM Engineer Velory ABStockholm, Sweden 8mo Build AI-powered infrastructure for prospect identification, personalized outreach, and pipeline analytics to fuel revenue team growth.
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PMO - Technical Product Manager NebiusRemote 9mo Lead the evolution of internal operational products and workflows within the Customer Experience organization to improve scalability and reduce manual overhead.
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Technical Program Manager (Germany) OnHiresBerlin, Deutschland 9mo End-to-end delivery owner for AI conversational agent solutions to enterprise clients, bridging business objectives and engineering reality.
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Customer Experience Manager (CXM) – AI-Forward HappycoRemote 10mo Full-cycle Customer Experience Manager owning the complete journey (launch, implementation, adoption, retention, expansion) for 20 Mid-Market multifamily property accounts using AI-augmented workflows.
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Product Experience Specialist LovableRemote 10mo Deliver world-class support and shape the future of Lovable by solving real user problems and feeding insights directly into product development.
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