Contact Center Technology

748 open positions

Principal Consultant - NICE CXone TTEC DigitalHyderabad 1y Architecting, designing, and solutioning NICE CXone platform solutions while leading a team of consultants to deliver innovative customer experience solutions for clients.
Google CCAI Architect TTEC DigitalHyderabad 1y Lead the design and implementation of AI-powered self-service solutions for enterprise contact centers using Google Cloud technologies.
Presales Solution Architect - Amazon Connect TTEC DigitalRemote 1y Technical subject matter expert supporting customer relationships and opportunities to design next-generation Customer Experience visions on AWS using AI.
IN_Manager_Conversational AI Developer_Advisory Corporate_Advisory_Mumbai PwCMumbai Shivaji Park 1y Develop and implement conversational AI solutions to enhance customer engagement and improve business operations.
Principal Architect, NICE CXone TTEC DigitalAustin, TX 2y Design and engineer complex Contact Center applications and CCaaS implementations, focusing on routing strategies, API integrations, and AI concepts for client engagements.
Senior Consultant, NICE CXone TTEC DigitalAustin, TX $120k–$120k2y Senior Engineer responsible for the overall development, testing, and delivery of the NICE CXone software platform, implementing solutions for contact center technologies.
Urgent Need Genesys Architect UsmSan Francisco, CA, us 9y Design, configure, and optimize Genesys Voice environments and telephony solutions for enterprise customer experience operations.
TikTok Shop - Service Delivery Program Manager TikTokBangkok, Thailand End-to-end service delivery excellence for TikTok Shop in a specific country market, leveraging automation and AI to improve service quality and agent proficiency.
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Job Lead and scale a distributed technical support function for an international SaaS platform, focusing on automation, AI integration, and operational efficiency.
Customer Success Inner AISão Paulo, Brazil Ensure customers achieve desired outcomes and have the best experience using the AI-Native workspace platform.
平台解决方案专家-TikTok安全产品 ByteDance北京 Identify content safety pain points and design scalable platform-level solutions to optimize efficiency, accuracy, and cost across business lines.
Frontline Strategist (Product Manager), FDE WorkWhileRemote Connect enterprise customers with Frontline Engineers to define, scope, and prioritize custom integrations and workflow tooling that solve specific operational constraints.
客服平台AI产品经理（商家服务体验方向）-TikTok Shop ByteDance北京 Build and iterate an international e-commerce customer service platform focused on merchant service experience, integrating AI capabilities to automate workflows and enhance human-agent collaboration.
生产力管理专家（达人服务AI方向）-抖音电商 ByteDance上海 Strategic planning and AI-driven resource management for customer service operations, ensuring stable user connectivity during peak events.
服务策略项目经理-TikTok Shop ByteDance上海 Design, publish, and operate global service strategies for chatbots and human agents to ensure consistent customer experience across regions.
智能服务运营专家-体验与服务 ByteDance北京 Optimize customer service systems and tools, manage product requirements, and drive intelligent product iteration to improve service efficiency and user experience.
大客户服务专家 - 飞书 ByteDance深圳 Handle user feedback, provide dedicated support for key accounts, and deliver product training for Feishu's AI collaboration platform.
客服运营专家 - 飞书商业化 ByteDance武汉 Build and operate a customer service system for the 'Doubao' AI product, managing internal teams and BPO vendors to ensure service stability and drive product improvements.
Customer Success Manager UnthreadNew York City, NY Onboard customers, drive product adoption, and ensure retention for a SaaS platform that uses AI to automate and structure customer support workflows within Slack.
客户服务运营专家-火山引擎 ByteDance北京 Design and build the after-sales service operation system, including processes, tools, and standards, to optimize customer experience and engineer efficiency for a cloud service provider.
Senior Manager, Customer Centricity TabbyDubai, UAE Define and maintain standards for human-led customer conversations to resolve complex issues that LLM agents cannot handle, ensuring fair outcomes and high CSAT.
Customer support lead ContentedChristchurch, New Zealand Build and own the customer support function from the ground up for a SaaS platform that transforms business conversations into client-ready outcomes.
服务策略运营-体验与服务 ByteDance北京 Design service strategies for Douyin users across multiple channels to improve resolution rates, satisfaction, and response times.
体验运营（客户服务方向）-中国广告产品 ByteDance杭州 Design service quality metrics and end-to-end control mechanisms for customer service, while driving the implementation of AI-powered tools to enhance service efficiency and quality.
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Technical Business Analyst (f/m/d) – B2C Omnichannel Remote $50k–$50k Translate business needs into end-to-end solution concepts for the e-commerce platform and design scalable omnichannel solutions connecting backend systems with customer journeys.
Customer Service Solution Manager - Customer Support TikTokSingapore Design, implement, and optimize end-to-end customer service solutions, aligning support strategies with product development to deliver exceptional user and creator experiences globally.
AI语音产品技术支持（火山引擎）-体验与服务 ByteDance重庆 Provide pre-sales technical support, assist customers with AI voice product integration, and ensure service satisfaction during onboarding and maintenance.
平台售后规则策略运营专家-抖音生活服务 ByteDance上海 Design, implement, and optimize end-to-end after-sales systems, dispute resolution rules, and compensation standards for a local life services platform.
AI Agent Implementation Specialist SuperRemote ( Transform customer SOPs, documents, and workflows into structured, accurate AI behavior for multi-channel customer service agents.
Web Optimization & Personalization Manager PandaDoc • Remote (Work from Home)Remote Own conversion rate optimization and the web experimentation program for PandaDoc's self-serve and sales journeys, optimizing for both human users and AI agents.
GTM Engineer MapleRemote $100k–$200k Own end-to-end revenue-generating systems, including lead pipelines, rep tooling, and growth experiments to drive closed-won revenue.
服务策略运营（升级服务）-体验与服务 ByteDance成都 Design and optimize universal service strategies and processes (routing, transfer, outbound) to improve customer experience and service efficiency across multiple business lines.
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Job Remote Strategic Customer Experience, AI & Data Manager responsible for transforming customer feedback and operational data into business improvements, leading AI support automation, and managing a VIP support program.
商家服务流程运营专家 - 抖音电商 ByteDance上海 Design and optimize the end-to-end merchant service workflow on Douyin E-commerce, focusing on issue identification, routing, and resolution to improve first-contact resolution rates.
Onboarding Specialist Inner AISão Paulo, Brazil Onboard new B2C AI virtual assistant clients, conduct daily sales-focused webinars, and drive upselling to increase ARR and reduce churn.
Product Solutions Analyst | Housing EliseAIRemote First-line technical support specialist for EliseAI's housing and healthcare AI platform, acting as the primary point of contact to troubleshoot client issues, manage ticket queues, and ensure system configuration accuracy.
Customer Success Engineer TaskletRemote work policy $140k–$185k Handle inbound support, talk live with users, proactively help high-value customers, and automate/improve the system to reduce workload while ensuring customer success.
Junior Customer Success Manager | Associate (m/w/d) SuperchatWir glauben an Zusammenarbeit vor Ort: Wir sind gerne gemeinsam im Berliner Offi Onboard SMB customers to Superchat, an AI communication platform, ensuring successful integration and adoption.
服务策略运营-体验与服务 ByteDance北京 Design and optimize universal service strategies and processes (routing, transfers, outbound calls) to improve customer experience and service efficiency across multiple business lines.
服务策略运营-体验与服务 ByteDance北京 Design and iterate artificial service delivery processes, build service knowledge systems, manage quality and training, and plan resource allocation to ensure stable service delivery.
Presales Specialist (PSS) | OTT/CPaaS/SaaS | Kolkata Xperteez TechnologyKolkata, India $0k–$0k Define and implement pre-sales strategy for CPaaS/SaaS solutions, specifically focusing on WhatsApp and RCS business messaging to drive revenue and customer growth.
服务策略运营（豆包）-体验与服务 ByteDance北京 Design and optimize universal service strategies and processes (routing, transfer, outbound) to improve customer experience and service efficiency across multiple business lines.
产品运营（语音大模型方向） - AI数据与安全 ByteDance北京 User operations and To B model capability support for voice large models, including user recruitment, maintenance, event organization, and relationship building.
云通信产品经理-火山引擎（北京/杭州） ByteDance北京 Build and manage a cloud communication PaaS platform covering SMS, voice, IM, RCS, email, and number privacy protection for B2B clients.
企业微信-客户成功-行业解决方案专家（KA） TencentGuangzhou, China Design and implement industry-specific solutions on WeChat Work (Enterprise WeChat) for Key Account clients, driving adoption and commercialization.
云计算客户体验专家-火山引擎 ByteDance北京 Collect and analyze customer feedback on cloud computing products to identify pain points and drive product optimization.
Product Operations Specialist, Intelligent Customer Service - TikTok TikTokSan Jose, United States of America Designing SOPs and tools to enable TikTok's AI customer service agents to resolve user issues end-to-end.
云通信产品解决方案 ByteDance北京 Design intelligent cloud communication product solutions for user scenarios to drive market expansion and commercial results.

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