Operations Management
1,265 open positions
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Customer Care Center Japan Operation Supervisor HpRemote 2mo Leading a remote team providing high-quality customer support to Japan-based consumers and commercial clients, focusing on CSAT, resolution rates, and operational efficiency.
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Technical Support Engineering Manager MicrosoftMexico City, México 2mo Lead a team of product experts to solve complex customer technical issues and act as an escalation point for Support Engineers.
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Service Supervisor CottinghambutlerinsuranceservicesincDubuque, IA 2mo Lead, coach, and develop a team of service staff to ensure accurate, timely, and exceptional service for clients while managing daily workflow and projects.
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Superviseur de production IT / Team Leader Anglais H/F EverienceParis, IDF, fr 2mo Supervise and coordinate on-site IT support technicians to ensure high-quality user experience and operational performance for a global electrical distribution leader.
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Director, Field Engineering PansophiclearningCorporate Office - Parma $150k–$150k2mo Lead field engineering support services, manage on-site installation/maintenance teams, and oversee vendor partnerships to ensure optimal IT support for schools and educational institutions.
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Customer Service Responsible Sika-AGAlcobendas, MD, es 2mo Supervise customer service quality, KPI achievement, and team operations to ensure high satisfaction levels.
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Satair - Customer Resolution Manager - Satair Channel, APAC AGSingapore Area 2mo Manage customer resolution for aircraft spare parts, ensuring high satisfaction and on-time delivery for the APAC region.
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Master Tech - GE (Monterrey) UnisysMexico City, CDMX, Mexico 2mo Lead field engineering technicians and manage site operations to ensure best-in-class client experience and resolve complex technical escalations.
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Office Services Manager Rr-DonnelleyDallas, TX, us $69k–$69k2mo Operations leader responsible for executing service delivery, ensuring operational excellence, and managing cost-to-serve models for clients across single or multiple service offerings.
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Contract- / Service Manager (w/m/div.) Bosch-GroupRemote 2mo First point of contact for customers at the Schwaig site regarding all technical and service-oriented matters, analyzing service contracts against KPIs, and coordinating service activities.
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Field Collection Team Leader - Pangkal Pinang Cermati-ComPangkalpinang, Bangka Belitung Islands, id 2mo Manage and monitor collection and recovery performance to ensure target achievement for delinquency and moving AR.
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Customer Service Team Leader AyvensBristol CEC $32k–$32k2mo Lead and manage a team within the Customer Service department to achieve KPIs, SLAs, and high-quality service standards for drivers, brokers, and dealerships.
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MC/EDS/OES Field Service Manager ThermofisherYokohama, Japan 2mo Lead the Japan field service team for OES, MC, and EDS product groups, managing 11 engineers and external partners to ensure high-quality service delivery and revenue execution.
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Area Supervisor DexterraQC, ca 2mo Lead a team of mobile cleaners servicing multiple bank branches in the Montreal area, acting as the client-facing leader responsible for service delivery, performance metrics, and business development.
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Support Team Lead ScaleaiLATAM 2mo Lead, coach, and develop a team of Support Specialists (Tier 1-3) to ensure high-quality support experiences and drive operational performance.
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Manager, Technical Support - 11750 CoupaTokyo, Japan 2mo Lead and empower a Japan-based support engineering team to drive daily support operations and maintain excellence in global performance metrics.
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Supervisor Operacional QimaBotucatu, SP, br 2mo Lead field operational teams to ensure execution excellence, resource control, and close client relationships.
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Customer Service Team Lead LalamoveParañaque, Metro Manila 2mo Lead and optimize a customer service team for an on-demand delivery platform, ensuring high performance across voice and chat channels.
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Manager, Care and Retention CogecoBurlington, ON 2mo Design and implement short and long-term strategies for customer retention and advocacy, leading a team of supervisors to drive business objectives and customer success.
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Deputy Director for Performance, Accountability & Service Excellence City-Of-New-YorkNew York City, NY, us 2mo Strengthen the City's accountability infrastructure by ensuring accurate performance reporting, turning data into action for executive reviews, and integrating customer experience into performance management to improve service delivery.
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Supervisor Field Services Verra-MobilityUSA 2mo Leading and supporting a team of Field Service Technicians and third-party partners to maintain and service photo enforcement systems across California.
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Service Manager - Water Treatment Veolia Environnement SADallas, TX, us 2mo Oversees a team of Service Employees and manages industrial water treatment systems to achieve operational excellence, safety, and customer satisfaction.
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Team Lead, Customer Success DandyEU - Remote 2mo Lead and develop a team of frontline Trainers to deliver exceptional onboarding experiences for new dental practice customers.
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Media Coordinator MonksBrazil 2mo Lead, develop, and inspire a team of analysts and specialists to ensure excellence in client delivery and relationships.
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Water Utilities Team Lead - Associate Engineer AecomBristol, gb 2mo Lead a team of engineers delivering technical solutions for UK water utilities clients (Wessex Water, South West Water, Environment Agency) across civil, mechanical, electrical, process, digital, asset, and project management domains.
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GrabSupport Operations Team Lead GrabPhnom Penh, kh 2mo Lead a high-volume support team for Grab's Delivery operations (Food, Mart, Express), managing escalations, operational risks, and service quality for consumers, merchants, and driver-partners.
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HVAC Controls Systems Team Leader JciHawthorne-New York-United States of America $90k–$102k2mo Oversee day-to-day field technician activities, plan monthly routes, and guide the team toward strong service delivery, customer satisfaction, and profitable operations for HVAC controls systems.
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Training Manager TransPerfectUS-El Paso, TX 2mo Design, deliver, and continuously improve training programs for customer service agents while managing a team of trainers.
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Customer Experience Operations Lead (Voice of the Customer) CopelandQuezon City, Manila, Philippines 2mo Lead the recurring rNPS operating rhythm and governance for the Global Business Services (GBS) Voice of the Customer execution pod, ensuring process control and decision readiness.
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Sr. Service Account Engineer XylemSingapore Tuas 2mo Manage overall service support activities, profitability of assigned customer accounts, and lifecycle experience for aftermarket spare parts and replacement pumps.
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客服专家(J17908) Baidu北京市 2mo Establish and manage customer service systems and channels, lead second-line team operations, and optimize service strategies to ensure efficiency and user experience goals.
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Team Leader, Insurance Operations HubinternationalRemote $65k–$65k2mo Lead a team of insurance brokers/agents to ensure operational goals, customer experience, and process efficiency are met.
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North America Head of Property UAs Starrcompanies399 Park Avenue-New York, NY $130k–$130k2mo Strategic oversight and operational leadership of Underwriting Analysts (UAs) supporting the commercial property insurance line of business across North America.
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Manager, Technical Services
MongoDBAustin
2mo
Lead a team of technical services engineers to manage partner-facing technical cases, escalations, and ensure healthy MongoDB customer environments.
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Delivery Manager for Customer Solution & Corrective Maintenance Telenor Sverige AktiebolagSolna, Sweden 2mo Ensuring quality, governance, and efficient delivery of mobile customer solutions and corrective maintenance within Networks Operations.
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Service Manager IngManila (One Ayala Tower 2) 2mo Global Service Manager responsible for Service Level Management, contract lifecycle, and service framework compliance across ING's international operations.
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PCGS Customer Care Manager CollectorsuniverseHong Kong, China 2mo Lead regional customer service operations and team performance for PCGS Collectors Club members across the Asia-Pacific region.
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Service Business Operations Manager MieleAbingdon $45k–$45k2mo Lead Planning, Customer Resolutions, and Back Office teams to deliver premium aftersales experiences and manage outsourced partners.
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Supervisor, Service Assurance - Managed Services (Hybrid) ComcastPhilippines - Pasig City, Ortigas Center Glas Tower 2mo Supervising a customer technical support team to ensure quality and service assurance within managed services.
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Product and Support Operations Manager FirstRandJohannesburg 2mo Manage operational aspects of life medical claims, drive process improvements, and support tactical strategy execution for the claims function.
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Commercial Loan Operations Insurance Manager FlagstarHicksville/100 Duffy Avenue/3201, US $88k–$88k2mo Overseeing daily operations of the commercial loan insurance function, spanning the full loan lifecycle from pre-closing review through post-close maintenance, force placement, and proceeds management.
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Coordonnateur(-trice) Indemnisation - Pertes majeures et révision PromutuelQuébec (rue du Carrefour), CA 2mo Coordinate major loss claims and lead a team of claims experts to achieve strategic goals and service quality standards for Promutuel Assurance members.
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Responsable Service Clients F/H KiongroupRemote $49k–$56k2mo Managing a team of mobile after-sales technicians performing maintenance on industrial equipment while driving service sales and market development for a logistics company.
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Manager, Claims Operations - Auto Claims UsaaColorado Springs Campus $107k–$107k2mo Manages auto, property, and other claims operations employees to investigate, evaluate, and negotiate claims for members.
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Service Delivery Lead for Georgia & Armenia Delivery-HeroTbilisi, ge 2mo On-site owner of a BPO hub in CEECA ensuring 5-star customer experience for Glovo's riders, vendors, and customers.
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