Global Technical Support
631 open positions
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Support Engineer AttentiveUnited States $70k–$70k2mo Technical support engineer bridging Customer Success and Engineering to resolve customer technical issues and translate feedback into engineering actions.
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Customer Support Technician Vusiongroup-SaCiudad de México, CDMX, mx 2mo Remotely connect with customers to diagnose and resolve software, hardware, and infrastructure issues for retail IoT platforms.
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Senior Customer Experience Engineer MicrosoftIndia, Telangana, Hyderabad 2mo Handles complex customer escalations with executive visibility, acts as a Voice of Customer (VOC) to inform product groups, and performs engineering on-call duties.
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Senior Cloud Support Engineer SnowflakeJP-Japan-Remote 2mo Senior Cloud Support Engineer managing customer issues, accelerating time-to-resolution, and ensuring platform stability using AI tools.
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Technical Support Engineer AxoniusRemote 2mo Primary point of contact and escalation lead for complex product challenges, ensuring high-quality incident resolution and process improvement.
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Associate Level 3 Support Analyst AnaplanSydney - Office 2mo Resolve complex technical issues for enterprise customers using deep product knowledge of Anaplan's AI-infused scenario planning platform.
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Manager, Technical Support & Operations IngrammicroTaguig City, Philippines 2mo Manage and improve platform support operations for a region, domain, or platform portfolio, ensuring reliable and efficient service delivery.
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Designated Support Engineer - RHEL RedhatTokyo 2mo Provide high-level technical support and troubleshooting for Red Hat customers via web and phone, aligning support priorities with customer needs.
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Amazon Connect Support Engineer MiratechRemote 2mo Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and system reliability through monitoring, troubleshooting, and resolving production issues.
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Support Engineer AppsFlyerSan Francisco $110k–$120k2mo End-to-end ownership of customer technical issues, including troubleshooting, root cause identification, resolution, and communication for a data analytics and measurement platform.
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Expert Support Technique H/F PennylaneRemote 2mo Technical and functional support expert for Pennylane's accounting and financial management SaaS platform, ensuring reliability and resolving complex user issues for accountants and business owners.
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Technical Operations Support Analyst SonyinteractiveentertainmentglobalUSA-CA-Aliso Viejo 2mo Frontline operational support for infrastructure, services, and internal processes enabling a global cloud gaming platform at scale.
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Product Operations Specialist PigmentToronto 2mo Execute high-volume technical operations tickets and workflows for Pigment's AI business planning platform, ensuring accurate and efficient service delivery.
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Solutions Support Engineer, Weekend 2nd shift, US-APAC WizincUSA - Remote $108k–$108k2mo Provide technical support for Wiz's cloud security platform, troubleshooting customer issues and implementing automated solutions.
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Technical Support Engineer - AMER BitGoIndia 2mo Provide first-line technical support and troubleshooting for digital asset custody and trading clients via phone, email, and chat.
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Support Delivery Lead, Government OpenAIWashington, DC 2mo Lead technical support for U.S. Government agencies and public-sector customers, ensuring reliable deployment of OpenAI products while navigating complex security and compliance needs.
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L2 Support Engineer A1groupRemote 2mo Resolve escalated support tickets, investigate technical problems, and implement solutions to prevent recurrence for corporate, public, and private customers.
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Technical Helpdesk Agent Level 1 ( m/w/d) Msx-InternationalRemote 2mo Provides first-line remote technical support for automotive repair shops, acting as the primary contact for repair-related inquiries across assigned markets.
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Technical Support Engineer ClipboardRemote 2mo Primary escalation layer for technical issues across the platform, owning investigation, reproduction, and agent-assisted fix implementation to protect platform reliability for healthcare workers.
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Technical Support Engineer StripeIreland Locations 2mo Provide technical guidance and troubleshooting for developers integrating with the Metronome usage-based billing platform APIs.
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Senior Technical Support Engineer CriblRemote $90k–$90k2mo Provide enterprise-level technical support for Cribl Stream and observability products to Fortune 100 customers, diagnosing issues and ensuring data flow reliability.
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Senior Customer Support Engineer (Tier 3), Customer Escalations TailscaleRemote $154k–$154k2mo Solving complex, ambiguous technical escalations for enterprise customers by investigating root causes, reproducing bugs, and building detailed handoff packages for engineering teams.
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Technical Support Engineer BoomilpIsrael 2mo Provide technical assistance and troubleshooting for Boomi's data integration platform to ensure seamless client experiences.
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SME, Support Systems Specialist ScaleaiIndia 2mo Own and optimize the core infrastructure powering contributor support operations, including configuring support systems and designing routing logic.
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Application - Support & Development Engineer (L2) VeepeeBarcelona 2mo L2 Support & Development Engineer bridging support agents and L3 teams, resolving advanced incidents and building internal tools/automations.
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Senior Technical Support Representative AirlockdigitalRemote 2mo Provide advanced technical support and resolve complex escalated issues for Airlock Digital's application control and allowlisting platform.
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Technical Support Engineer PlaidNew York City Office 2mo Investigate root causes of integration issues for financial data APIs, quantify impact, and collaborate with engineering to resolve customer-facing technical problems.
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Business Systems Analyst FastlyPune, India 2mo Support Billing Systems and Order-to-Cash (O2C) operations, managing Contracts, Orders, Billing, and Invoicing across subscription and usage-based revenue models.
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ProdOps & Support Engineer OptimoveEstonia 2mo Monitor, maintain, and support production environments for an AI-powered marketing platform, handling customer integration requests and debugging ETL processes.
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Technical Support Engineer KiongroupStockport, United Kingdom 2mo Providing technical support for logistics and automation systems via telephone, email, and on-site visits, ensuring high-quality service for customers.
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Customer Support Engineer FivetranUSA - Denver $80k–$80k2mo Provide virtual technical support and troubleshoot issues for Fivetran's API Connector product, acting as the customer's technical champion.
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Escalation Engineer IllumioRemote 2mo Escalate and resolve complex technical issues for Illumio's breach containment platform across hybrid multi-cloud environments, acting as the primary contact for high-priority customer incidents.
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Technical Support Engineer (L1/Frontline Support), EU
DatabentoRemote / London
2mo
First-line technical support for API usage, onboarding, authentication, integration, and billing issues for financial market data platform users.
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Escalation and Incident Engineer NiceRemote 2mo First point of contact for diagnosing and troubleshooting technical issues for Cognigy's AI Agent platform.
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L3 Support Analyst ValtechIndia 2mo Lead Level 3 technical support for high-priority production issues, debugging server-side JavaScript, and ensuring platform stability for SFCC environments.
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Partner Support Specialist FeverUpMexico 2mo Technical anchor and operational bridge for the support ecosystem, resolving complex partner cases and driving process improvements.
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Technical Support Engineer III PlanetlabsBerlin Office 2mo Managing and resolving challenging technical issues for Planet partners and customers via remote sensing, GIS, and the Planet platform.
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Application Experience Specialist ZattooRemote 2mo Guardian of the Zattoo IPTV platform ensuring seamless streaming experiences by diagnosing technical defects and optimizing user journeys across Web, Mobile, and TV.
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Support Engineer - FreeWheel ComcastFrance - Paris, 50-52 Boulevard Haussmann 2mo Delivering white-glove support and problem-solving for premium video advertising delivery across TV, mobile, set-top box, and web platforms for global clients.
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Technical Support Specialist – French Market GeotabLisbon 2mo Diagnose and resolve technical hardware and software issues for IoT fleet management products and platforms, supporting customers, partners, and internal teams.
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Support Services Analyst (Level 2) MotorolasolutionsPoland Offsite (ZPL99) 2mo Provide accurate, timely, and professional support to customers via phone, email, portal, forums, and chat tools, while analyzing problems, developing workarounds, and configuring Noggin software.
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Technical Support Engineer - 1 ObserveaiBengaluru 2mo Troubleshoot and resolve customer-reported issues for the Observe.AI AI Agents platform, ensuring SLA compliance and driving end-to-end resolution.
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