Operations Management
1,296 open positions
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Technical Lead↗ Persistent SystemsMH, IN 25d Lead and manage a high-performing Technical Support team to deliver exceptional customer experiences and operational excellence in SaaS environments.
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General Manager DhpaceKS Topeka 26d Lead, manage, and profitably grow the Topeka market for a door, docking, and security products distribution and service company.
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Member Engagement Supervisor EmployerdirecthealthcareDallas, TX (HQ Office) $70k–$70k26d Supervise and coach a team of Care Advocates in a call center environment to improve member engagement, scheduling, and care coordination outcomes.
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Service Manager MedHealthSydney, NSW, au 27d Lead Job Coaches and InWork Support Coaches across multiple sites to achieve sustainable employment outcomes for clients.
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Regional Customer Service Manager, Americas↗ ArclinAlpharetta, GA, US 27d Lead customer service operations and strategy for North and South America, ensuring operational excellence and high customer satisfaction.
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His Majesty's Chief Inspector of the Scottish Fire and Rescue Service↗ The Scottish GovernmentEdinburgh, SCT, GB $94k–$94k27d Lead independent scrutiny, strategic leadership, and expert advice for the Scottish Fire and Rescue Service (SFRS) to ensure effectiveness and improvement.
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HVAC Truck Based Service Manager JciLongview-Texas-United States of America $72k–$72k27d Manage a truck-based HVAC service business to drive labor and material revenue, gross margin, and service asset performance.
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ICC Dispatch Duty Lead↗ NhsBroughton, ENG, GB 27d Lead, manage, and coach a regional dispatch team for an Integrated Contact Centre to oversee staff/resource utilization and meet national performance standards.
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Service Operations Leader AME SulzerHumble 27d Leading all service execution activities across the Americas region, including project management, field execution, estimation, and operational performance.
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Sales & Customer Service Manager BritishcouncilSofia,Bulgaria 27d Leading a multi-channel customer service team to deliver exceptional experiences, support sales objectives, and drive retention for the British Council's education and exams businesses.
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Customer Service Manager OmazeMunich 27d Manage outsourced customer support operations and strategy for the German market, ensuring high-quality experiences across email, voice, and live chat channels.
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Operational Director, Disability Claims IaMontreal, Quebec, CA $130k–$150k27d Lead disability claims operations across Canada, ensuring high-quality service delivery, risk management, and operational excellence for plan members and clients.
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Senior Specialist IronmountainUS | NE | Omaha | 1601 Leavenworth Street $40k–$40k27d Lead a team of Imaging Specialists to ensure high-quality, efficient digital conversion of client records from hard copy to digital images.
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Regional Service Manager (M&M) ThermofisherNoida, India 27d Lead a regional service team to provide world-class support for XRF/OES/Process Analyzer analytical instruments in the Cement, Steel, and Process industries.
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Working Team Leader (English-speaking) - On-site WE01↗ ConcentrixBarcelona, CT, ES $22k–$22k27d Lead a team of customer service agents to ensure top-quality service for European customers via email, chat, and phone, while managing CRM systems and resolving complaints.
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Team Leader – Phase déclarative AT/MP H/F AymingRemote 27d Lead a team of consultants managing the declarative phase of workplace accidents and occupational diseases for clients.
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Operational Support Manager UGL GroupCentral Coast & Gosford, New South Wales 27d Lead operational governance, reporting, and change management for Australia's newest passenger rail fleet (Mariyung Fleet) to ensure safe, reliable, and efficient rail services.
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Member Services Team Lead (Remote) BusinessolverRemote $46k–$46k27d Lead a team of Member Advocates and Processors to manage daily operations, resolve escalated inquiries, and ensure quality service levels for client benefits programs.
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Senior Quality Manager (d/m/w) Auto1-GroupRemote 27d Operative support of the Quality & Claims Management team, handling complex escalated claims, coordinating cost estimates with partner workshops, and serving as the contact for legal department inquiries regarding claims.
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Team Manager | Telco SutherlandCarmona, Calabarzon, ph 27d Manage a team of 18-20 associates in a Tech or Telco customer service environment, driving performance metrics, telephony metrics, utilization, productivity, attendance, and attrition goals.
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Supervisor, Capability Center Operations - GCC Global Home IT↗ AssurantBuenos Aires, B, AR 28d Lead a team supporting insurance processing operations for U.S. mortgage servicing clients, ensuring operational excellence and client satisfaction.
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Manager, Partnership Distribution Operation Support ManulifeDist.7, Ho Chi Minh 28d Lead a call center service hub and operational projects to drive customer engagement, improve persistency, and enhance operational capabilities for the Partnership Distribution (PD) channel.
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ETIC, Industry Manager - Manager PwCCairo - ETIC 28d Lead managed service delivery for outsourced processes including client interactions, data review, and quality control to help organizations streamline operations and reduce costs.
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Manager Digital Correspondence EmpowerKA Bangalore 28d Leading email and general correspondence operations, driving research-based activities like Web SR and dashboard creation, and managing a team to ensure efficient service delivery for LMN and Core segments.
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eDiscovery Deputy Program Manager↗ Contact Government Services, LLCRemote, US 28d Oversee daily operational and technical execution of litigation support services, ensuring electronic data collection, processing, hosting, review, and production meet quality and security requirements.
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Head of Service Operations – Ableseservice Wien (m/w/d) TechemRemote $60k–$60k28d Leading the setup, management, and development of the Ableseservice Wien department for a major client, overseeing daily operations, process optimization, and digitalization for a large-scale reading service.
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Case Manager Lead MorganmorganjobsapplynowDetroit 28d Lead a team of 5 case managers and oversee a high-value inventory of approximately 50 personal injury cases from inception to litigation.
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Regional Field Service Manager WabtecSan Francisco, CA, us $79k–$79k28d Oversee field service operations for Wabtec transit products across the West Coast, leading a team of technicians to ensure reliability, operational efficiency, and customer satisfaction.
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Branch Manager - Healthcare Bidvest PrestigePretoria, Tshwane 28d Manage regional branch operations and service delivery to ensure customer satisfaction and contractual compliance.
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Senior Group Manager - Operations Wns-Global-ServicesCape Town, NA, za 28d Lead a team of operational leaders to deliver contractual and commercial performance through cost and profitability management while driving continuous improvement and excellent customer experience.
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Ingenieur*in / Techniker*in (m/w/d) Leiter*in zerstörungsfreie Werkstoffprüfung- Region Nord SgsRemote 28d Leading NDE material testing teams and managing the Service-Center Nord P&L while serving key customers.
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Contact Centre Manager MableSydney 28d Oversee day-to-day activities of the HomeMade contact centre team, ensuring exceptional service delivery and driving continuous improvement for older people self-managing their care.
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Project Manager, Field Operations↗ H&r BlockMO, US $63k–$63k29d Leading operational initiatives, processes, and support functions to enable effective service delivery across the Field Operations organization.
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Manager, Customer Resiliency Operations CapitaloneToronto, ON 29d Lead a team of operations associates to manage third-party collection and recovery agencies and law firms, ensuring regulatory compliance and optimizing recovery performance for customers in financial difficulty.
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Operations Leader↗ Department for Work and Pensions (dwp)Barnsley, ENG, GB $39k–$39k29d Lead a team in a telephony contact centre to deliver excellent customer service, drive performance, and reduce fraud and error in the benefit system.
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SW/App/Cloud Tech Support Manager AccentureBengaluru, BDC9A 29d Manage large to medium-sized teams and work efforts to identify, assess, and create solutions for complex operational problems within Accenture's Technology for Operations team.
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Workers Compensation Unit Manager TravelersCA - Rancho Cordova $104k–$104k29d Manage a team of Workers Compensation claim professionals, ensuring product quality, performance, and strategic staffing.
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Sr. Specialist - AAGI A&H Customer Service - Call Center 1↗ Allianz40, TH 29d Lead and supervise a customer service team to handle after-sale service, resolve escalated complaints, and drive continuous service improvement for Allianz Ayudhya customers.
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FBS Customer Care Supervisor (Call Center)↗ CapgeminiMX 29d Supervises call center team members to maximize positive customer experience, resolve inquiries, and ensure compliance with risk and regulatory guidelines.
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Service Specialist EcolabGBR - England - London $30k–$30k29d Provide timely and cost-effective pest detection, elimination, and prevention solutions to commercial customers including restaurants, hotels, hospitals, and food processing plants.
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Senior Manager of Claims - Security & Loss Prev↗ OntracRemote $140k–$140k29d Strategic leadership for claims operations, overseeing multiple teams to drive operational efficiency, accuracy, and scalability through advanced analytics and quality management.
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Front Line Manager - Auto Claims AvivaDartmouth (CA) 29d Lead a team of auto claims adjusters to drive performance, ensure file quality, and improve the customer journey through data-driven decision-making and coaching.
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Regional Applications Manager ZeissgroupWixom, MI 29d Lead the safe, efficient, and profitable operation of a ZMS (Zeiss Measurement Services) group, coordinating customer contracted inspection, programming, and training services.
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Manager, Charging - EV Charging Deployment and Field Services FordAllen Park, MI, United States 29d Lead deployment, service, maintenance, and warranty operations for Ford EV charging hardware installed at customer sites, ensuring reliable infrastructure for businesses and accelerating EV adoption.
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Service Centre Manager AvisbudgetAvenida Severiano Falco, Nº9 29d Lead Voice Quick Pass operations across multiple European sites and outsourced/BPO partners to deliver a digital customer journey and maximize ancillary revenue.
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APAC Executive Relations Manager AppleShanghai, China 29d Lead team managers and their teams of Executive Relations Specialists to support executive escalations and improve customer experiences across Apple Retail and Apple Store Online.
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SUPERVISOR SVC↗ OtisJuárez, BCN, MX 29d Manage daily operations and training for field service teams, overseeing elevator and escalator repair and maintenance activities to ensure superior customer satisfaction.
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