Contact Center Technology
749 open positions
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Customer Implementation Manager, Commercial GorgiasRemote 1mo Manage end-to-end onboarding for SaaS customers, driving adoption of Helpdesk and AI Agent products through consultative implementation and strategic guidance.
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Hubspot RevOps Specialist IntellibrightRollingwood, Texas, United States $84k–$84k1mo Implementing and optimizing HubSpot platforms for clients while building internal sales infrastructure for the agency.
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CX Advisory Consultant GenesysTokyo (Flexible) 1mo Partner with strategic customers across APAC to design, build, and scale AI-powered customer experiences, connecting business strategy with digital and automation transformation.
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Customer Engineer, APAC CrestaRemote 1mo Deliver AI-driven customer experience solutions to enterprise contact centers across the Asia-Pacific region by executing integrations and ensuring seamless deployment.
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Customer Success Manager Customer First Teleoffice Viewcom ABDanderyd, Sweden 1mo Own customer relationships to ensure clients derive maximum value from an all-in-one communication platform (voice, chat, email, social, case management) enhanced with AI and automation.
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Senior Product Manager - Apple Store Online, Customer Support Shopping Applications AppleShanghai, China 1mo Own a product portfolio to strategize and deliver projects that drive a world-class customer experience for Apple's online shopping and contact center applications.
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Service Cloud, Team Lead AdyenAmsterdam 1mo Lead the global Customer Support infrastructure team to design, build, and evolve systems powering Adyen's support operations, including Salesforce Service Cloud, telephony, messaging, and AI integration.
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Senior Solution Architect - Genesys↗ RocheMadrid, Community of Madrid, Spain 1mo Designing business-driven, standards-based, and future-ready solutions for Roche's global Contact Center and Telephony services, specifically transforming the platform to support AI transformative use cases.
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Technical Customer Success Manager – DACH Market FonioVienna $60k–$80k1mo Primary point of contact for DACH SMB customers to ensure adoption, satisfaction, and retention of AI voice agents and CRM workflows.
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Senior Product Manager, B2B Service Customer & Partner Portals TransunionChicago, Illinois, US 1mo Define and own the vision, strategy, and roadmap for B2B customer and partner portal capabilities to reduce service friction and improve self-service adoption.
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Software Engineer CiscoRemote 1mo Manage Cisco's global Devices beta program to drive field quality insights and strengthen engagement with the customer and partner community.
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Genesys Cloud CX Reporting SME MiratechRemote 1mo Subject matter expert for Genesys Cloud CX reporting, analytics, and KPI definition within a public sector contact center modernization program.
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Revenue Operations Specialist Telavox ABMalmö, Sweden 1mo Improving Go-to-Market operations by automating workflows, optimizing processes, and implementing AI solutions for Sales, Marketing, and Customer Success teams.
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Consultant technique CCaaS↗ AccentureToronto, Ontario, Canada 1mo Design, develop, and implement cloud-based contact center and AI agent solutions, bridging functional goals with technical execution for large-scale transformation programs.
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Staff Product Manager, Telephony LiveKitRemote 1mo Define the roadmap and strategy for LiveKit Telephony, enabling AI agents to utilize the global phone network via SIP trunking and native phone numbers.
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Contact Center Expert - Workforce Management RingCentralManila, Philippines 1mo Credentialed Workforce Management (WFM) and Quality Management (QM) specialist providing deep technical expertise for complex customer engagements, including platform health checks, forecasting reviews, and schedule design.
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Lead Managed Services Consultant SprinklrIndia - Haryana - Gurgaon 1mo Manage and optimize configuration of Sprinklr clients' on-boarded CCaaS Omnichannel and Contact Center Intelligence & Automation platforms to ensure continued success and value realization.
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Head of Client Service & Seller Experience Technology TrowepriceRemote $201k–$201k1mo Lead strategy and delivery for Contact Center and Seller Experience technology platforms to empower advisors, agents, and sellers, enabling growth, productivity, and customer satisfaction.
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产品运营（J104521） Baidu北京市 1mo Drive the implementation and operational delivery of real-time interactive digital human products, serving core business scenarios like 1v1 real-time dialogue and large-screen interactions.
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Customer Advocate, Core Products, Office of the CPO
MongoDBRemote
$129k–$129k1mo
Strategic liaison bridging the gap between MongoDB's highest-value customers and the CPO to embed customer feedback into core product strategy and roadmap.
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Partner Value Solution Engineer NiceUSA - Remote 1mo Technical bridge between NiCE and its partner ecosystem, enabling partners to sell and deliver AI-driven customer experience solutions.
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Senior Customer Experience Engineer MicrosoftIreland, Dublin, Dublin 1mo Acts as a voice of customers to inform product groups, resolves complex escalations with executive visibility, and performs engineering on-call duties.
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Principal Product Manager - Voice AI GohighlevelRemote 1mo Define and lead the long-term strategy, architecture, and quality bar for HighLevel's Voice AI platform to enable intelligent phone agents for SMBs.
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Technical Systems Program Manager, User Operations OpenAISan Francisco 1mo Drive strategy, alignment, and execution of scalable CRM workflows and AI-native operational systems to support user operations and customer success.
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CX Workforce Management Manager - Melio XeroUK: Manchester (Landmark, St Peter's Square, 1 Oxford St) 1mo Lead global Customer Experience workforce strategy, including capacity planning, forecasting, scheduling, and real-time management for omni-channel contact centers.
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Staff Customer Engineer - Iberia and FIME AircallMadrid Office 1mo Provide white-glove, deeply technical, and highly strategic support to Aircall's most valuable strategic and enterprise customers, driving value from the very first day.
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Solution Engineer InfobipRemote 1mo Design, demonstrate, and implement enterprise-level SaaS, chatbot, conversational AI, and CPaaS solutions for clients.
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Solution Engineer TwilioRemote 1mo Design and build next-generation customer engagement experiences for APJ clients by blending voice, messaging, AI agents, and intelligent workflows.
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Senior Application Analyst - Zendesk RoverSpain $47k–$47k1mo Senior Application Analyst leading Zendesk CRM implementation, optimization, and technical support for Rover's customer contact operations.
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Automation Specialist (d/f/m) DanaherRemote 1mo Design, implement, and scale workflow automation solutions to improve efficiency, accuracy, and customer satisfaction within the Customer Care team.
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Support Operations Specialist XapienXapien London 1mo Build and optimize data-driven support systems, AI automation, and workflows to enable a high-performing Customer Support team at scale.
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Enterprise Solutions Engineer BlandRemote 1mo Pre-sales Solutions Engineer for an enterprise voice AI platform, conducting technical discovery, running demos, and managing Proof of Value (POV) engagements for high-volume contact center automation.
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Product Operations | Customer Setup RampNew York, NY (HQ) 1mo Build and scale operating systems to reduce customer friction in the setup-to-spend journey, turning customer signals into prioritized fixes and proactive communication.
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Amazon Connect CX and Platform Specialist, Senior Consultant TTEC DigitalRemote 1mo Design, configure, and support AI-enabled contact center experiences in Amazon Connect, translating customer experience requirements into working capabilities across contact flows, Lex orchestration, voice/chat journeys, and external integrations.
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Solutions Engineer, MENA Telnyx54Dubai, UAE 1mo Technical expert partnering with sales to help customers in the Middle East understand, evaluate, and implement Telnyx connectivity solutions across Voice, Messaging, Wireless, and AI.
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Manager, Delivery - Forward Deployed Squads (CXAI) Telus-DigitalCharlottesville, VA 1mo Lead forward-deployed squads to ideate, discover, build, and implement scalable digital innovation solutions for CX Operations within BPO and external client spaces.
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Customer Journey Expert Delivery - Communications Platforms IngRemote 1mo End-to-end delivery of technical initiatives for the Customer Communications Platform, ensuring solutions are correctly defined, built, and delivered into production.
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Demo Engineer NextivaUnited States, Remote 1mo Build and maintain high-impact product demos for a conversation-centric customer experience platform, partnering with sales consultants to enable customer-facing presentations.
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Chargé des Outils Applicatifs et data F/H/X ButÉmerainville, Région Île-de-France, fr 1mo Managing contact center tools (voice, email, chat) and data to optimize customer experience and service quality.
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Scaled Customer Success Manager Cartesia*HQ - San Francisco, CA 1mo Build scalable customer success systems, onboarding programs, and lifecycle strategies for a growing portfolio of startup and SMB customers using AI voice technology.
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Director, Business Systems – Service Platform & Automation IngrammicroBarcelona, Spain 1mo Director accountable for strategy, delivery, and operational excellence of mission-critical service platforms (Zendesk, Gainsight, custom apps, AI bots) supporting customer, back office, and support operations.
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Contact Center Engineering Specialist↗ Ais40, TH 1mo Design and deliver end-to-end contact center technology solutions across Voice, Chat, Email, and Omnichannel platforms to enhance customer experience.
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